Senior Systems Engineer

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Senior Systems Engineer will work closely with application teams, business stakeholders, vendors, and other IT teams to troubleshoot complex problems, implement solutions, improve system processes, and ensure reliable data exchange across the University's technology ecosystem. You will focus on Southern New Hampshire University's Student Information System (Ellucian Banner), working in collaboration with our CRM, Learning Management System, and other platforms to ensure the best experience for our students and business partners. The position requires strong technical problem-solving skills, the ability to understand complex interconnected systems, and the judgment to balance immediate production needs with longer-term technical improvements. You will report to the Senior Director of SIS Platform and Development. #LI-Remote

What you'll do:

• Provide advanced production support for the Student Information System (SIS) and related enterprise applications, including troubleshooting complex application, database, integration, and data issues.
• Serve as a technical subject matter expert for the SIS and the broader ecosystem of applications and services that support University operations.
• Maintain, and troubleshoot integrations between the SIS and other institutional systems using APIs, web services, middleware, database interfaces, and other integration technologies.
• Analyze complex technical issues across multiple systems and identify root causes.
• Work closely with application developers, database administrators, infrastructure teams, functional teams, and business stakeholders to resolve issues and deliver technical solutions.
• Monitor system performance, reliability, and data flows and proactively identify opportunities for improvement.
• Develop and maintain technical documentation, system diagrams, support procedures, and operational standards.
• Participate in system upgrades, enhancements, implementations, and other technology initiatives, including requirements analysis, technical design, testing, deployment, and post-production support.
• Collaborate with software vendors and external partners to troubleshoot issues, evaluate solutions, and coordinate technical activities.
• Participate in incident response, problem management, and change management activities for critical systems.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Provide technical guidance and mentorship to other members of the IT organization.
• Contribute to architectural discussions and help establish sustainable, scalable, and supportable solutions across the University's technology ecosystem.
• Maintain awareness of higher education technology trends, vendor roadmaps, and emerging technologies relevant to the University's systems and integrations.

What we're looking for:

• 4+ years of experience supporting enterprise applications, systems, integrations, or related technology environments.
• Bachelor's degree in computer science, information technology, or related field. Equivalent experience in lieu of degree acceptable
• Demonstrated experience troubleshooting complex production systems and resolving issues across multiple technology layers.
• Strong experience with relational databases and SQL.
• Experience working with APIs, web services, data integrations, and enterprise application interfaces.
• Strong analytical and problem-solving skills with the ability to understand complex systems and trace issues across applications, databases, integrations, and infrastructure.
• Strong written and verbal communication skills, including the ability to communicate technical concepts to both technical and non-technical audiences
• Demonstrated ability to work independently, prioritize competing demands, and take ownership of complex technical problems.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

If you have a disability and require a reasonable accommodation to fully engage in any part of the application or hiring process, please complete the Accommodation Request form or contact us at 603-626-9447. A member from the Employee Accommodation Support Center will be in contact with you within two business days to discuss your request.

Compensation

Exceptional benefits (because you’re exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources