Senior Systems Engineer

Bermuda Commercial Bank (BCB) is a full-service commercial bank headquartered in Hamilton, Bermuda. We provide a comprehensive range of banking services to our clients across retail, corporate and private banking. BCB is committed to operating a modern, secure and resilient technology platform to underpin its business and regulatory obligations. 

 Role Overview 

As Senior Systems Engineer, you will be a core member of BCB's growing internal IT team, taking ownership of the server, storage, virtualisation and database infrastructure that underpins our banking operations. This is a pivotal role in BCB's transition to an in-house IT function, and you will play a central part in the structured handover of knowledge and responsibilities from our outgoing managed service provider. You will work closely with the Infrastructure & Application Support Lead and collaborate with a small, high-calibre team across the UK and Bermuda. 

  Key Responsibilities 

• Administer and maintain Windows Server infrastructure (Active Directory, DNS, DHCP, Group Policy, Certificate Services) 

• Manage and optimise VMware vSphere virtualisation environments 

• Administer SQL Server databases, including performance tuning, patching and supporting the ongoing SQL standardisation programme 

• Own the Veeam Backup & Replication platform, ensuring RPO/RTO targets are met and recovery procedures are tested regularly 

• Administer the Privileged Access Management (PAM) platform, managing vaults, policies and access workflows 

• Lead and participate in infrastructure patching cycles across server and storage estate 

• Respond to and resolve infrastructure incidents (L2/L3), providing root cause analysis and follow-up remediation 

• Contribute to and maintain technical documentation, runbooks and standard operating procedures 

• Assist with maintaining Windows 365 / Azure CloudPC environments including image management, provisioning policies and user assignments 

• Assist with maintaining the Microsoft 365 tenant: Exchange Online, SharePoint Online, Microsoft Teams, Entra ID and associated services 

• Assist with maintaining Microsoft 365 licensing across 15+ SKUs, ensuring cost efficiency and compliance 

• Assist with maintaining Microsoft Intune / Endpoint Manager: device compliance policies, configuration profiles and application deployment 

• Support the Exchange/AD environment and associated projects 

• Collaborate with the Azure/M365 Specialist to ensure cohesive infrastructure and identity management 

• Assist in establishing and maintaining vendor relationships for server and storage platforms 

• Participate in an on-call rota for out-of-hours escalations when required 

  Essential Skills & Experience 

• 5+ years of experience in a senior infrastructure or systems engineering role 

• Strong Windows Server administration skills (2016/2019/2022): AD, DNS, DHCP, GPO, PKI 

• Hands-on VMware vSphere experience (ESXi, vCenter, vSAN) 

• SQL Server DBA skills: installation, patching, performance monitoring, backup and recovery 

• Veeam Backup & Replication administration and job management 

• Demonstrated ability to own and deliver infrastructure projects independently 

• Strong documentation and communication skills 

• Experience working in a regulated or financial services environment 

  Desirable (Nice to Have) 

• Microsoft Azure administration: ARM, IAM/RBAC, subscriptions, resource governance 

• Hands-on experience with Microsoft 365 tenant administration across Exchange Online, SharePoint, Teams and Entra ID 

• Microsoft Intune / Endpoint Manager: device enrolment, compliance policies and app deployment 

• Postgress SQL Server administration, or similar SQL product. 

• ITIL v3 or v4 Foundation (or demonstrable ITIL-aligned working practice) 

• Rapid7 InsightVM or similar vulnerability management tooling 

• Atlassian Products – Jira, Confluence, Jira Service Management 

• Enterprise firewall administration, Check Point or other NGFW 

• Experience with a Privileged Access Management solution (Delinea/Thycotic or equivalent) 

• VoIP platform experience 

• Cisco networking experience 

• Experience supporting core banking applications or financial middleware 

• PRTG Infrastructure monitoring 

• Microsoft certifications (MCSE, Azure Administrator AZ-104) 

 Key Technologies in Use 

The BCB technology estate includes: VMware vSphere, Microsoft Windows Server (2016-2022), SQL Server (2016+), Veeam Backup & Replication, Delinea PAM, Active Directory / Entra ID, JIRA & Confluence, WSUS, Checkpoint firewalls, Rapid7 InsightVM, IPCortex, PRTG, Edgenexus load balancers, and T24 core banking platform.