Senior Systems Administrator – Desktop Expertise

This is a remote position.

Overview

This is a remote consulting opportunity supporting a government client.

Role Summary

The Senior Systems Administrator – Desktop Expertise provides advanced technical leadership within enterprise Helpdesk operations, supporting the deployment, management, and support of end-user technologies across the organization.

The role is responsible for delivering Tier 2 and Tier 3 technical support, ensuring reliable desktop environments, and maintaining high levels of service quality for end users within remote and distributed operating environments.

Key Responsibilities

• Design, deploy, administer, and maintain desktop and laptop environments including inventory management
  
• Install, configure, upgrade, and repair workstations, mobile devices, printers, and peripherals
  
• Manage operating systems and software deployments including updates, patches, and firmware
  
• Support deployment tools such as SCCM and Intune within an enterprise environment
  
• Provide Tier 2 and Tier 3 technical support for escalated service incidents
  
• Track, document, and update service incidents and work orders with accurate reporting
  
• Administer Active Directory for user account creation, access rights, and policy enforcement
  
• Install and configure Microsoft 365 tools, Outlook, and enterprise applications
  
• Perform inventory and asset management for workstation hardware and software
  
• Conduct routine maintenance on client workstations and software applications
  
• Provide coaching and mentorship to technical support staff and field technicians
  
• Support knowledge sharing and continuous improvement initiatives
  

Key Deliverables

• Resolved service incidents and escalated support issues
  
• Accurate incident, work-order, and asset documentation
  
• Desktop deployment and configuration standards
  
• Inventory and asset management records
  
• Technical support documentation and operational reports
  
• Process improvement recommendations
  

Requirements

Qualifications

Education and Certifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field considered an asset
  
• Certifications in Microsoft technologies, desktop management, or endpoint management considered an asset
  
• ITIL or service management certifications considered an asset
  

Experience

• Proven experience supporting enterprise desktop and laptop environments
  
• Strong experience with Windows operating systems, TCP/IP, DHCP, DNS, and Active Directory
  
• Experience using SCCM, Intune, and deployment tools
  
• Extensive Helpdesk experience including incident tracking and management
  
• Familiarity with Dell, Microsoft Surface, and other enterprise hardware platforms
  
• Strong organizational, documentation, and communication skills
  
• Demonstrated analytical and problem-solving skills
  
• Experience providing technical leadership or mentoring staff considered an asset