Senior Staff Engineer, ATLASSIAN

Company Description

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

Job Description

• Total experience: 7.5+ years
• Strong hands-on experience in Jira Administration and Confluence Administration.
• Good understanding of Atlassian applications including Jira, Jira Service Management (JSM), Confluence, and Bitbucket.
• Experience in configuring and customizing workflows, screens, issue types, schemes, permissions, notifications, and field configurations.
• Hands-on experience with both Atlassian Cloud and Data Center (On-Premise) environments.
• Experience implementing and troubleshooting Atlassian Marketplace plugins and apps.
• Good knowledge of Jira and Confluence Automation capabilities.
• Strong experience in creating reports, dashboards, filters, and gadgets.
• Understanding of Agile methodologies, including Scrum and Kanban.
• Familiarity with Atlassian Intelligence (AI) and ROVO capabilities.
• Strong stakeholder management, communication, and problem-solving skills with the ability to work independently.

RESPONSIBILITIES:

• Administer, configure, and maintain Jira, Jira Service Management (JSM), Confluence, and Bitbucket environments.
• Design and implement customizations including workflows, screens, schemes, permissions, issue types, and field configurations based on business requirements.
• Work directly with customer stakeholders to gather requirements, provide solutions, and deliver enhancements independently.
• Configure, evaluate, and maintain Atlassian Marketplace plugins and third-party integrations.
• Develop and maintain automation rules for Jira and Confluence to improve operational efficiency.
• Create and maintain reports, dashboards, filters, and metrics to support business and project tracking.
• Support migration, implementation, administration, and troubleshooting across Cloud and On-Premise Atlassian environments.
• Collaborate with Agile teams and support Scrum and Kanban processes through effective tool configuration.
• Evaluate and implement Atlassian AI and ROVO capabilities to enhance productivity and knowledge management.
• Prepare technical documentation, provide user support, and ensure adherence to Atlassian administration best practices.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.