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Develop and deliver services and functionalities for visibility and reporting applications to support internal and external customers. Manage outsourced vendors, SLAs, and project budgets to ensure timely and cost-effective IT solutions.
Keys Results (KPI’s) | Result Measurement (Metric) |
Delivery of timely and cost effective IT solution that meets business requirements
| Variance of schedule (planned versus actual) within 5% |
| Meet or exceed stated business objectives in terms of system requirements, module timeline and scope of work | Variance of schedule (planned versus actual) within 5% |
Manage Service Level Agreement (SLA) and Application Maintenance Service (AMS) of outsourced vendors | All reported incidents are closed and all assigned enhancements are completed as specified in the SLA |
Manage and control project budget | Variance of schedule (planned versus actual) within 5% |
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