Senior ServiceDesk Reliability Engineer - SDRE
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AI Summary
The role focuses on maintaining service reliability through SLO/SLI management, toil reduction, and monitoring system optimization. It involves managing incidents, conducting postmortems, and automating Jira Service Management workflows.
Senior ServiceDesk Reliability Engineer - SDRE
Department: Service Desk
Employment Type: Full Time
Location: Remote/Yerevan
Reporting To: Aleksei Volkov
Description
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.
Key Responsibilities
- SRE fundamentals: core metrics SLO/SLI, error budget, MTTA/MTTR, toil management;
- AI experience, Claude code, Claude CLI, MCP;
- Monitoring systems: APM, Log management, Tracing, Dashboards;
- Jira Service Management (+JSM Operations) API + Automation: JQL/CRUD, webhooks, webhooks actions, fields set up, SLA/escalations;
- GCP Basic: deploying small tasks on Cloud Run/Functions. BigQuery;
- Incident management and participation in resolution, postmortems (critical). Ready to work on-call, multitasking;
- Go/Python: write scripts/CLIs against REST APIs (pagination, retries, idempotency); export data to a database (Go preferred);
- Experience with no-code builders;
- Autonomy & proactivity; strong teamwork (critical); ability to own tasks end-to-end and collaborate with engineering and product; ability to identify bottlenecks;
- Communication (English B2+): running war-rooms, facilitating meetings with engineering leads and product managers.
Nice to have:
- Experience with Google Cloud (GCF);
- Experience Datadog monitoring system;
- Experience Terraform;
- Experience in fintech;
- Knowledge of Kubernetes components.
Job Benefits
- Full-time B2B contract
- Fully remote setup, work from anywhere in Europe
- Up to 20% tax allowance
- 22 paid leave days annually
- Stock options (ESOP) in a fast-scaling, pre-IPO company
- Flexi benefits you can use for wellness, travel, or learning
- Work alongside a high-performing, international engineering team in a global fintech unicorn
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