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Senior ServiceDesk Reliability Engineer - SDRE

Department: Service Desk

Employment Type: Full Time

Location: Remote/Uzbekistan

Reporting To: Aleksei Volkov

Description

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.

Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.

Key Responsibilities

Terraform: prior hands-on experience (or readiness to close the gap quickly);
SRE fundamentals: core metrics SLO/SLI, error budget, MTTA/MTTR, toil management, postmortems;
Go/Python: write scripts/CLIs against REST APIs (pagination, retries, idempotency); export data to a database (Go preferred);
Jira Service Management (+JSM Operations) API + Automation: JQL/CRUD, webhooks, webhooks actions, fields set up, SLA/escalations;
GCP Basic: deploying small tasks on Cloud Run/Functions. BigQuery;
Incident recording and participation in resolution;
Autonomy & proactivity; strong teamwork (critical); ability to own tasks end-to-end and collaborate with engineering and product; ability to identify bottlenecks;
Communication (English B2+): running war-rooms, facilitating meetings with engineering leads and product managers.

Nice to have:

Experience with Google Cloud (GCF);
Experience in fintech
Knowledge of Kubernetes components.

Job Benefits

Full-time B2B contract
Fully remote setup, work from anywhere in Europe
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn

Tabby

Employees 1,001-5,000 employees Industry Financial Services

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Senior ServiceDesk Reliability Engineer - SDRE

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