Senior Residential Claims Expert – High Net Worth (PCA | Field & Desk)

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Take Ownership. Lead Complexity. Be Recognized.

Are you an experienced claims specialist ready to step into a role where your expertise truly matters?

At TD Insurance, we are actively seeking top-tier claims specialist to join our Private Client Advice (PCA) team —The TD Insurance Private Client Advice (PCA) claims Residential team supports clients who are part of the high-net-worth insurance program. These clients have assigned Private Account Managers that work closely with them.

This is not a standard claims role.
This is a career move for seasoned professionals who thrive on complexity, autonomy, and influence.

What Sets This Role Apart

• Lead complex residential claims across a wide range of severities — from large-loss files ($250K+) to lower-value claims — all managed with the same exceptional level of precision, discretion, and high-touch service expected by high-net-worth.
• Operate with a high degree of autonomy, judgment, and ownership, where your expertise directly drives claim strategy and outcomes.
• Deliver a premium, relationship-driven experience to a sophisticated client base with elevated expectations.
• Combine field investigations and strategic file management, giving you both visibility on-site and influence behind the scenes.
• Be recognized as a true subject matter expert, contributing beyond your files and influencing best practices across the team.

 Customer

• Lead the end-to-end management of complex residential claims, from investigation to resolution.
• Conduct on-site investigations, meeting clients, experts, and stakeholders.
• Deliver a high-touch, discreet experience aligned with high-net-worth.
• Take ownership of negotiations and settlement strategies, balancing client needs and risk.
• Act as a trusted advisor during critical and sensitive situations.

 Shareholder

• Apply strong risk assessment and financial discipline on high-exposure and complex files.
• Ensure defensible decisions and audit-ready documentation aligned with regulatory and internal requirements.
• Drive quality outcomes, cost control, and leakage prevention.
• Influence claims strategy as a recognized expert in complex file management.
• Contribute to continuous improvement initiatives and best practices.

 Employee / Team

• Collaborate with internal stakeholders, vendors, and industry experts to deliver optimal outcomes.
• Share your expertise and elevate team capability and knowledge.
• Build strong, trusted relationships with Private Account Managers and leadership.
• Demonstrate leadership through ownership, influence, and accountability.
• Contribute to a high-performance, inclusive team environment.

 Experience & Education

• 5+ years of experience handling complex residential or property claims.
• Valid AMF Claims Adjuster License (mandatory).
• Valid driver’s license (mandatory).
• Proven ability to manage high-value, complex, and sensitive claims with sound judgment.
• Strong communication, negotiation, and stakeholder management.
• Experience working with high-net-worth clients and delivering a tailored, premium service approach.
• Ability to engage with senior stakeholders and influence.

 Why Top Talent Joins TD

• A role where your expertise is visible, trusted, and fully leveraged.
• Real complexity — not repetitive files
• Competitive compensation aligned with market expertise.
• Career growth into senior, strategic, or leadership role.
• A stable, reputable organization with strong growth and.

 Who Is This Role For

This role is designed for professionals who:

• Are already strong, experienced claims specialists looking for more complex mandates.
• Want to move beyond routine files into high-value, high-impact cases.
• Are ready to be trusted, visible, and influential in their role
• Take pride in owning decisions, outcomes, and client relationships

Ready for Your Next Move?

If you’re looking for a role where your expertise is challenged, recognized, and truly valued, this is your opportunity.

This is not just another claim's role — this is where experts grow

#LI-TDI

#IN-TDI

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):