Senior QA Generalist

About Willow:

Willow is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real lives.

About the role:

We are looking for a Senior QA Generalist who can operate across the full quality spectrum — from hands-on exploratory and manual testing to building and maintaining robust automation frameworks. You will be a quality champion embedded in a fast-moving product team, ensuring that every feature we ship meets the highest standards.

Responsibilities:

Manual & Exploratory Testing

• Design and execute comprehensive test plans, test cases, and exploratory test sessions for web and mobile applications.

• Perform functional, regression, smoke, and UAT testing across all stages of the development lifecycle.

• Identify, document, and track bugs with clear reproduction steps, screenshots, and severity assessments.

• Collaborate closely with product managers and developers to deeply understand features and surface quality risks early.

Test Automation

• Design, build, and maintain clean, reliable, and scalable automated tests for our web applications using WebdriverIO and TypeScript/JavaScript.

• Implement the Page Object Model (POM) and create reusable components and utilities to keep our automation codebase DRY (Don’t Repeat Yourself).

• Handle complex automation scenarios involving iFrames, multiple windows, and asynchronous operations; implement effective wait strategies to eliminate flakiness.

• Develop and integrate API tests (using tools like Axios/node-fetch or Postman) within the WebdriverIO framework to ensure comprehensive end-to-end coverage.

CI/CD & Quality Infrastructure

• Integrate automation scripts into CI/CD pipelines (GitHub Actions, Jenkins, or GitLab CI); analyze results, troubleshoot failures, and maintain quality gates for every release.

• Contribute to test strategy decisions including tooling selection, coverage prioritization, and shift-left quality practices.

• Define and track QA metrics (defect density, test coverage, automation rate) to communicate quality health to stakeholders.

Collaboration & Leadership

• Work closely with developers and product managers in an Agile/Scrum environment; participate in sprint planning, story refinement, and retrospectives from a quality lens.

• Conduct and participate in code reviews for automation code, advocating for testing best practices across the team.

• Mentor junior QA team members, sharing knowledge on testing techniques, automation approaches, and quality mindset.

• Drive continuous improvement of QA processes, documentation, and tooling to scale quality across a growing product surface.

Requirements:

• 5+ years of experience in a software QA role, with demonstrated depth in both manual testing and test automation.

• Strong proficiency with JavaScript/TypeScript, including modern features like async/await and Promises.

• Hands-on experience with a JS-based testing framework (e.g., WebdriverIO, Playwright, or Cypress): ability to write and debug tests, configure framework config files, and leverage services and reporters.

• Solid understanding of the Page Object Model (POM) and experience architecting scalable automation frameworks from the ground up.

• Strong manual testing skills: ability to create detailed test plans, write thorough test cases, and perform rigorous exploratory testing without relying solely on automation.

• Experience with API testing tools and concepts (Postman, REST Assured, or libraries like Axios) including validating request/response payloads and status codes.

• Proficiency with Git and version control workflows including branching strategies, pull requests, and resolving merge conflicts.

• Experience integrating automated tests into CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI) and maintaining pipeline health.

Nice to Have

• Experience with performance or load testing tools (e.g., k6, JMeter, Lighthouse).

• Familiarity with accessibility testing standards (WCAG) and tooling (axe, WAVE).

• Background in healthcare, ecommerce, or regulated product environments.

• Experience with mobile testing (iOS/Android) via Appium or similar frameworks.

• Exposure to visual regression testing tools (Percy, Applitools).

What’s in it for you?

• Flexible hours with meetings taking place in EST

• Work wherever you choose

• Fun and casual work environment

• Employee engagement activities and virtual gatherings

• We are a diverse, global team! 🌍