Senior Project Manager

About IntelePeer.ai:

IntelePeer is a healthcare-focused AI communications platform that powers AI voice agents and intelligent workflow automation for ambulatory care groups, dental DSOs, health systems, and payers. Our AI Agent suite and SmartFlow platform are deployed at scale across some of the nation's most complex healthcare organizations — handling millions of patient interactions annually for scheduling, care coordination, billing inquiry, and more. We build AI that talks to real patients and produces real outcomes, and we need people who take that responsibility seriously.

Job Summary:

The is responsible for owning the end-to-end delivery of complex, cross-functional initiatives spanning AI product development, healthcare system integrations, and client implementations. You will serve as the operational backbone of projects that directly impact patient experiences — keeping stakeholders aligned, timelines on track, and delivery quality high.

If you have navigated the intersection of healthcare operations and technology, understand the weight of compliance in clinical environments, and are energized by emerging AI-driven communications tools, this role is built for you.

Responsibilities:

• Own end-to-end project management for multi-track initiatives including AI platform deployments, healthcare system integrations (EHR, scheduling, billing), and enterprise client onboardings.

• Define and maintain comprehensive project plans, timelines, milestones, RACI matrices, and risk registers across concurrent workstreams.

• Partner closely with Product, Engineering, Implementation, and Customer Success teams to align priorities, surface blockers, and drive resolution.

• Serve as the primary point of coordination for internal stakeholders and external healthcare clients throughout the project lifecycle.

• Facilitate scrum ceremonies, steering committee meetings, and executive-level status reviews with clear, concise communication.

• Monitor and report project health, budget utilization, and KPI attainment using standard PMO reporting frameworks.

• Identify and proactively manage risks, dependencies, and scope changes with a structured change management process.

• Ensure all project deliverables meet healthcare compliance requirements including HIPAA, HL7/FHIR standards, and organizational security policies.

• Contribute to continuous improvement of IntelePeer's PMO processes, templates, and tooling.

• Champion a culture of accountability, transparency, and urgency balanced with quality across project teams.

Supervisory Duties: This is an IC role

Minimum Education and Experience:

• 5+ years of project management experience, with a minimum of 3 years in healthcare IT, digital health, or health technology environments.

• Demonstrated experience managing complex, cross-functional projects with multiple stakeholder groups and interdependencies.

• Deep familiarity with healthcare workflows, operations, and compliance requirements (HIPAA, SOC 2, HL7/FHIR, HITRUST preferred).

• Proficiency with project management tools such as Jira, Asana, Smartsheet, Monday.com, or equivalent.

• Strong understanding of agile and hybrid delivery methodologies; ability to flex between waterfall and agile frameworks as needed.

• Exceptional communication and stakeholder management skills, including experience presenting to C-suite and clinical leadership.

• Proven ability to manage competing priorities, ambiguous requirements, and shifting deadlines in a fast-paced environment.

• Bachelor's degree in Healthcare Administration, Business, Information Systems, or a related field, or equivalent experience.

Key Competencies:

• Experience managing AI, automation, or conversational AI product deployments — this is a meaningful plus.

• Familiarity with voice AI, NLP platforms, or AI-assisted patient communication tools (e.g., chatbots, IVR, virtual agents).

• Background in ambulatory care, dental DSO, health system, or payer environments at an enterprise scale.

• Experience with EHR/EMR system integrations (Epic, Cerner, Athenahealth, Dentrix, etc.).

• PMP, CAPM, SAFe, or equivalent project management certification.

• Exposure to SaaS or cloud platform implementation projects.

Physical Requirements:

· Sedentary work lifting no more than 10 pounds.

· Occasional lifting, carrying, and standing.

· Frequent hand/eye coordination to operate office equipment.

· Vision sufficient to read computer screens, reports, and related department documents.

· Dexterity to operate computer keyboards and other related office equipment.

· Endurance sufficient to sit and work at a computer for extended periods of time.

· Frequent speech communication and hearing.

Why you'll love it here:

• Unlimited Vacation for exempt employees

• Paid Holidays

• Competitive medical, dental & vision insurance for employees and their dependents

• 401K Retirement Plan

• Stock Options

• Company-paid life insurance

• Health & Flexible Savings Accounts

• Cell phone, gym, and internet reimbursement

• Paid Parental Leave

• Tuition Reimbursement

• Employee Assistance Program (EAP)

• Free snacks (Denver, and or Fort Lauderdale)

• Fun events (virtual and in-person)

Applicants must be authorized to work for any employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment visa at this time.

Any requests to exercise your rights as a data subject under GDPR should be submitted to infosec@intelepeer.com for prompt processing. Please refer to our Privacy Policy (at www.intelepeer.com/privacy/intelepeer-privacy-policy) for any questions on how IntelePeer complies with GDPR.

For California residents only: Please refer to the link below for IntelePeer’s Applicant CCPA Privacy Notice. https://intelepeer.com/privacy/intelepeer-california-applicant-privacy-notice/

IntelePeer participates in E-Verify.

https://www.eeoc.gov/poster

At IntelePeer, we value diversity and are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

We strive to provide reasonable accommodations to applicants and employees with disabilities to support them in performing the essential functions of their roles.

If you have any questions or need assistance, please contact our Director of Recruiting.