Senior Program Manager, Scale & Partnerships

Location: Kenya, Nigeria or Egypt

WHO WE ARE

Noora Health's mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family. 

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 58 million caregivers and patients across 16,300+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP). 

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%.

Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation. To learn more, watch our TED Talk, Skoll feature, or read about our partnership with the World Health Organization.

WHAT YOU WILL DO 

This is a senior role within the Global Scaling and Partnerships team, reporting to the Head of Global Scaling and Partnerships. The team's mandate spans everything from supporting active country programmes to scoping new geographies, building partner relationships, and shaping the NIAB product based on what we learn in the field.

The Sr Program Manager will serve as a core operational and strategic partner to the Head of Global Scaling, co-managing the team's portfolio across active country programmes, new expansion, and the development of NIAB as a scaling model. The role carries two equally weighted mandates: ensuring that active programmes and partnerships are progressing against milestones, with honest tracking and proactive troubleshooting; and contributing to the strategic and analytical work that shapes where and how Noora Health scales next.

We are hiring for this role to be based in Africa — Kenya, Egypt, Nigeria preferably. This is Noora Health's first Africa-based hire in the scaling function, and it reflects where our expansion pipeline is heading. The person in this role will naturally lead our Africa and MENA market development work, while carrying the full global scope of the Sr Program Manager responsibilities alongside that.

The right person is as comfortable getting on a call with a country director to work through an operational challenge as they are drafting a concept note for a new country entry.

Key Responsibilities

Operational Stewardship

• Own day-to-day oversight of active NIAB pilots and country partnerships, including tracking milestones, monitoring programme data, identifying risks early, and working directly with partners and local teams to troubleshoot and keep things on track
• Maintain the operational rhythm of the portfolio — regular check-ins, milestone trackers, data reviews — so that the Head of Global Scaling has clear line of sight without needing to be in every meeting
• Keep a running picture of how partners across geographies are progressing: whether scoping is on track, whether partners are building the capabilities needed, and where course corrections are needed
• Act as the primary point of contact for assigned NIAB partners during pilot phases, working closely with the programme and tech teams to ensure partners are well-supported
  

New Country Expansion and Scoping

• Conduct research, scoping, and due diligence for new country entries — mapping health systems, potential partners, policy environment, existing caregiver or health worker training infrastructure, and World Bank/multilateral engagement in-country
• Identify civil society organisations and institutional partners in expansion countries whose existing health programmes could integrate the CCP
• Work with the Head of Global Scaling to assess and score new countries against the NIAB partner selection criteria, and produce country opportunity briefs that inform go/no-go decisions
• Lead Africa and MENA market development specifically: build and manage a pipeline of potential NIAB partners across East Africa, West Africa, and MENA; identify anchor organisations with multi-country reach that could serve as regional distribution partners; and represent Noora Health at convenings including CPHIA, World Bank Africa health forums, and AU health events

NIAB Product and Scaling Frameworks

• Contribute to building and refining the NIAB playbook — translating field learnings from pilots and partner conversations into practical guidance that improves how the product is deployed and supported
• Support the development of the Early Access track — the structured engagement pathway for high-quality partners who are interested in NIAB but not yet ready for a full pilot
• Feed partner and country learnings back into the NIAB product team: what partners actually need, where the model needs adaptation, and what the real barriers to adoption look like on the ground
• Document expansion principles and partnership learnings as running resources for the team and for leadership

Strategic and Analytical Contributions

• Produce structured updates for senior leadership through synthesis notes, country opportunity briefs, and go/no-go recommendations grounded in learning and feasibility
• Support the Head of Global Scaling in representing the portfolio to the board, funders, and external partners
• Contribute to positioning and narrative development — including funder-facing materials, partner concept notes, and event proposals

WHO WE ARE LOOKING FOR

Partnership development

• Demonstrated ability to move a relationship from first contact to a structured partnership agreement, including navigating long timelines, institutional bureaucracy, and competing priorities
• Comfortable representing Noora Health in external meetings and partnerships — including with government counterparts, multilateral staff, and institutional partners
• Experience with co-investment or co-funding models where partners contribute financially as well as operationally
• Comfortable having direct, honest conversations with partners and country teams when things are off track — and driving resolution, not just flagging issues

Regional knowledge (Africa)

• Familiarity with the health systems, policy landscape, and key actors in at least one African sub-region (East Africa strongly preferred)
• Existing relationships with government health ministries, WHO/World Bank Africa offices, regional health bodies, or major implementing organisations such as AMREF, Jhpiego, CHAI, or PSI
• Understanding of how health programmes get adopted, funded, and sustained within African public health systems

Analytical and strategic

• Able to assess a country or partner opportunity rigorously — knowing what questions to ask, what signals matter, and when to push forward versus wait
• Strong written communication: concept notes, briefing documents, and partner-facing materials that are clear, concise, and appropriate for the audience
• Experience working in a learning-oriented organisation where assumptions are documented and tested

Operational follow-through

• Able to track a portfolio of active relationships and programmes, manage time across multiple concurrent workstreams, and keep commitments to partners and colleagues
• Experience in programme operations or country programme management — someone who has run things, not just analysed them
• Comfortable working across time zones with a globally distributed team, with strong async communication habits

Qualifications

• 7–10 years of experience in global health, health system strengthening, international development, or a closely related field
• At least 3–4 years working in or focused on Africa, with direct experience managing government or institutional partnerships
• Experience working within or alongside a product or innovation organisation is a strong plus — someone who understands what it means to enable partners to use a product independently rather than running implementation directly
• Based in Kenya, Egypt, or Nigeria with flexibility to travel across the region (approximately 25–30% travel)

WHY THIS ROLE, WHY NOW 

NIAB pilots are launching in 2026, and we are actively building our Africa and MENA pipeline for the first time. CPHIA 2026, Africa CDC's flagship public health conference, takes place in Addis Ababa in November under the theme of Africa's health sovereignty and ownership — a moment that maps directly to what NIAB is designed to enable.

Beyond that, the World Bank has active health system strengthening investments across East Africa, West Africa, and MENA, and Noora Health is embedded within that pipeline through the Agency Fund Launchpad programme. The person in this role will have real institutional relationships and a live product to work with from Day 1.

WHAT WE VALUE 

We value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities — among many others.

We encourage people from all backgrounds to apply.