Senior Manager, Provider Partnership Management (Remote in South Florida)

Step Up For Students empowers families to pursue the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. With this support, students can choose the right learning environment and access resources to reach their full potential.

Our culture is rooted in two core values:

• Everyone is an asset
• Every event is an improvement opportunity

These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work.

The Senior Manager, Provider Partnership Management is a strategic relationship leader responsible for cultivating and strengthening key provider partnerships across large, complex, and high-priority markets. Serving as the primary point of contact for an assigned portfolio of providers, this role is instrumental in driving provider engagement, satisfaction, retention, and network growth while ensuring the delivery of an exceptional provider experience.

As a trusted advisor and advocate, the Senior Manager develops strong, collaborative relationships with providers, gaining a deep understanding of their business needs, operational challenges, and growth opportunities. Through proactive partnership management, consultative support, and data-driven insights, this individual helps providers maximize their success while advancing organizational objectives and regional performance goals.

Working with a high degree of autonomy, the Senior Manager leads the day-to-day management of strategic provider relationships, ensuring timely resolution of concerns, seamless communication, and consistent delivery of value. This role partners closely with cross-functional teams—including Operations, Compliance, Training, and Support Services—to champion provider needs, remove barriers, and implement solutions that enhance service quality and strengthen long-term partnerships.

The Senior Manager plays a critical role in executing provider engagement strategies established by organizational leadership, translating enterprise priorities into meaningful actions that drive measurable results within their region. By balancing relationship management, operational execution, and strategic collaboration, this leader helps create a high-performing provider network that supports sustainable growth and exceptional outcomes.

Location: Remote (South Florida) 

Key Responsibilities:

• Manage provider relationships within an assigned region.
• Serve as the primary point of contact for provider leadership and key stakeholders.
• Develop and maintain strong partnerships with providers.
• Identify opportunities to improve provider engagement, participation, and satisfaction.
• Lead resolution of complex provider concerns and escalations.
• Partner with Operations, Training, Marketing, Risk, and other internal teams to address provider needs.
• Monitor regional performance, trends, and opportunities for improvement.
• Support provider growth, retention, and engagement initiatives.
• Lead regional projects and strategic initiatives as assigned.
• Provide coaching and guidance to less experienced team members.
• Prepare reports, recommendations, and updates for leadership.
• Represent the organization at provider meetings, events, and conferences.

Qualifications:

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements.
• 3-5+ years of experience in provider relations, account management, partnership management, client services, education services, or a related field.
• Experience managing high-value, complex, or multi-stakeholder relationships in a service-oriented or partnership-based environment.
• Demonstrated experience working with large organizations such as school districts, charter school networks, healthcare systems, or other public-sector or regulated entities.
• Proven experience driving provider engagement, retention, satisfaction, and growth through relationship management strategies.
• Experience resolving complex or escalated issues by coordinating cross-functional teams and influencing outcomes without direct authority.
• Strong background in collaborating with internal stakeholders including Operations, Legal, Compliance, Training, IT, and Leadership teams.
• Experience analyzing provider performance data, engagement trends, and operational metrics to support decision-making and continuous improvement.

You’ll Stand Out If You Have:

• Bachelor’s degree in Business Administration, Healthcare Administration, Education, Public Administration, or a related field required; Master’s degree preferred.

Key Competencies:

• Builds and maintains trusted, high-impact provider relationships by understanding needs, anticipating challenges, and aligning solutions with organizational goals.
• Communicates effectively with senior stakeholders, demonstrating clarity, professionalism, and influence to drive alignment and support decision-making.
• Navigates complex, high-visibility provider issues by analyzing root causes, coordinating cross functional teams, and ensuring timely and effective resolution.
• Ensures strong operational execution by managing priorities, maintaining accountability, and consistently delivering on partnership and service commitments.
• Collaborates across internal departments and external partners to coordinate efforts, resolve challenges, and ensure a seamless provider experience.

Interview Process:

• Veriff Identity Verification
• Recruiter Video Interview
• Hiring Manager Video Interview
• Final Panel Video Interview

Why you’ll love working here:

• Award-Winning Culture:
  We’ve been named one of the Best Companies to Work For four years in a row by Florida Trend and Workforce Research Group and honored as one of the Healthiest Companies by Florida’s First Coast Worksite Wellness Council. Fast Company recognized us as one of the Best Workplaces for Innovators—proof that we foster an environment where big ideas and bold thinking are encouraged.
• Comprehensive Benefits:
  Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future.
• Flexibility & Work-Life Harmony:
  Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy.
• Growth & Development:
  From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way.
• Supportive Professional Environment:
  Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Collaboration isn’t just encouraged, it’s how we work.

Working Conditions and Equipment Use:

• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Valid driver’s license and proof of insurance may be required, depending on role responsibilities.
• Must be able to lift up to fifteen (15) pounds.
• Frequent use of office machines to include telephone, computer, and printer.