Senior Manager-Product Management

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

The Senior Manager- Product Management is responsible for the development, implementation, and management of the TDS residential and commercial products and services. This position is responsible for meeting and/or exceeding annual revenue targets and ensuring overall profitability. This includes but is not limited to monitoring the telecommunications environment, evaluating product and service opportunities, conducting the due diligence necessary to make a recommendation for business case development, identifying partners: negotiating contractual relationships and managing product relationships, and overseeing product pilots. This position manages a broad class of products and services through their lifecycle, including but not limited to, product growth, maintenance, and end-of-life, new product rollouts, identifying and collaborating pricing strategies, monitoring product profitability, understanding target markets: identifying, researching needs, and developing competitive intelligence, and providing the product positioning, value propositions, and reasons-to-believe in the marketplace. 

The Senior Manager- Product Management is also responsible for the development, budget, management, and processes related to the maintenance, promotion, measurement and improvement of new and existing product lines. The position is responsible for managing and collaborating with external vendors: vendor selection, contract negotiations and management, relationship management / engagement, and any needed troubleshooting. It also works very closely with TDS business units (GRA, Legal, Finance, Accounting, Supply Chain, PMO, Network Services / Operations, Marketing, Sales, Field Services, IT, Data Engineering / Management, Customer Operations, etc.).

In addition, this position leads the product management staff by developing strategies, providing directions to ensure the team meets strategic objectives and metrics for their assigned products and services, and working with key stakeholders and vendors to execute initiatives.

This position can work remotely in any of the 40+ states in which TDS Telecom operates

Responsibilities

• Lead the product management team by developing strategies & providing directions to ensure the team meets the strategic objectives & metrics for assigned products and lines.
  • Develop, communicate, and manage the team’s direction.
  • Manage the product life cycle from new entry to product exit.
  • Establish and collaborate on pricing strategies.
  • Manage products profitability including analysis, reporting, and read-outs.
  • Ensure the timely delivery of reliable platforms, products & services.
  • Resolve high-level & large scale (multiple customer) billing & technical issues.
  • Innovate and improve through simplification/process improvement/Cost of Goods Sold (COGS) management.
  • Address operational issues (e.g., procedures, collaboration).
  • Collaborate, develop, and maintain product road maps with Product Development.
  • Monitor competitive activities.
  • Prepare initiative business plans / cases, as necessary.
• Provide technical & sales support to operational teams to sell and deliver products & services to our customers.
• Work closely with other business units in support of product goals and initiatives, including some or all of the following (depending on product):

• • Information Services on strategic products, billing and system related issues.
  • Network Services on strategic network design, technology assessment & vendor issues.
  • Network Operations & Field Services for issues relating to network-dependent products.
  • GRA (Pricing, Tariffs, & External Relations) on regulated issues as it relates to assigned products & services.
  • Marketing, Sale Enablement & Sales Operations to create strategic marketing plans, introduce & promote services, develop promotional campaigns designed to increase product penetration, & reporting requirements for each product lines.
• Manage & collaborate with external vendors as follows: vendor selection, contract negotiation & management, ongoing troubleshooting, & regular vendor relationship management & interaction. Monitor & manage quality & service levels for selected vendors.  Responsible for business case analysis for making purchase recommendations for new offerings from vendor(s).
• Maintain regular contact with sales channels & TDS customers to identify & address product gaps, pricing issues, & teaching moments. Participate in various external forums to stay abreast of industry and peer developments.
• Prepare annual revenue budgets, 5-year forecasts and quarterly Monthly Expected Revenue Outlook (MERO) forecasts for assigned product lines. Work with Finance to develop models for revenue/COGS budgeting process.
• Develop requirements for forecasting & reporting tools to capture data. Use it in analyzing trending, impact of initiatives, and providing updates to the organizational leadership.

Qualifications

Required Qualifications

• Bachelors degree (or higher) -OR- 4+ years professional work experience.
• 7+ years of telecommunications, cable or software industry experience, which includes experience and exposure to areas such as product development, product management, marketing, sales, business development or strategic planning disciplines.

Other Qualifications

• Proven experience leading complex, strategic product development initiatives.
• Strong technical expertise or in-demand skills, with ability to manage broad scope and complexity.
• Ability to strategically identify revenue opportunities, assess market fit, evaluate competition, and determine financial viability.
• Deep understanding of market dynamics, technology trends, and competitive landscape.
• Results-driven with resilience, strong problem-solving skills, and ability to navigate ambiguity.
• Effective leader of cross-functional teams without direct authority; adaptable across diverse stakeholders.
• Highly organized with strong attention to detail and ability to prioritize work for maximum efficiency.
• Influential communicator skilled at securing resources and delivering clear messaging to executives, stakeholders, and external audiences.
• Experience developing and delivering products, sales, or marketing training.
• Knowledge of telecommunications regulations and standards, strong analytical/technical tools proficiency, and a demonstrated commitment to ethical conduct.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.

Pay Range (Hr./Yr.)