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Job Purpose
Responsible for employee relations cases, labor law compliance, and end-of-service calculations across UAE, KSA, and Jordan.
Key Responsibilities
Employee Relations
- Handles employee relations cases including grievances, misconduct, and workplace disputes: gathering information, conducting meetings with employees and managers, and documenting findings.
- Prepares investigation reports and complete case documentation for each ER case.
- Handles contested exits and high-risk cases, ensuring the documentation trail is complete and accurate.
- Follows up on labor complaints filed with MOHRE, KSA labor offices, and the Jordanian Ministry of Labor, and prepares the required responses and documentation in coordination with legal counsel.
Labor Law Compliance
- Provides guidance on UAE, KSA, and Jordan labor law requirements (contracts, probation, notice periods, working hours, leave entitlements, termination grounds).
- Monitors changes in labor legislation and regulations (MOHRE, HRSD/Qiwa, Jordan MoL) and recommends the required actions.
- Reviews employment contracts and HR policies for compliance across the three countries and flags any risks.
- Prepares and maintains country-specific compliance reference guides (probation rules, notice periods, EOS formulas, leave entitlements).
End of Service & Gratuity
- Prepares EOS and gratuity calculations for terminations, layoffs, and complex or disputed cases in line with each country's labor law.
- Reviews EOS calculations for accuracy before submission to payroll.
- Maintains updated EOS calculation templates per country and audits past settlements when required.
Government & Regulatory Support
- Prepares labor authority correspondence, filings, and notifications related to disciplinary actions and terminations.
- Supports government inspections and official requests with the required documentation.
Requirements
Qualifications & Experience
- 5–7 years of HR experience with a focus on employee relations and labor law compliance in the GCC (UAE and/or KSA essential; Jordan a plus).
- Hands-on experience calculating EOS/gratuity under UAE, KSA, and Jordan labor laws.
- Experience handling labor complaints and disciplinary cases.
- HR certification (SHRM, CIPD, SPHRi) is a plus.
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