Senior Director SIS Platform and Development

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Senior Director of SIS Platform and Development will report to the Assistant Vice President of Enterprise Digital Plaforms. You will be leader within the Business Technology Solution group, responsible for Student Information System (SIS) and the development of supporting scripts, tools and reports. You will ensure system performance, technical operation, code-based solutions, and resolution for issues within the Student Information System (SIS), based on the Ellucian Banner platform. You will manage and cultivate relationships across university partners including the Student Experience, Academics, Registrar, AR, and Financial Aid teams, working with these colleagues to understand our needs and opportunities.

While supporting a team of development and platform professionals, the Senior Director of SIS Platform and Development collaborates on strategic pathways for the university's Student Information System. This includes driving conversations about the benefits, risks, and impacts of multiple delivery models, products, AI-based technologies, and architectures. This position is expected to be a thought partner in broader discussions concerning strategy and vision, particularly regarding the SIS as part of a larger ecosystem and must be able to influence the decisions of senior leaders through effective communication, grounded reasoning, and data-driven business cases.

You will be responsible for oversight and collaborative maintenance of important SIS-related technologies and integration elements such as Ethos and SIS APIs. The Senior Director of SIS Platform and Development works to ensure efficiency and cross-system solutioning given the role of the SIS as a "data engine" within the SNHU technical ecosystem. Operationally, you will work with other platform operations teams and the Director, SIS Operations and Data Services to facilitate consistency, solutioning, operating level agreements, and impact analysis.

You can work 100% remotely from any of our approved states. #LI-Remote

What You'll Do:

• Build the highest levels of trust with all partners by providing technical expertise, expertise, operational knowledge, and a blend of technical and business acumen.
• Demonstrate ongoing understanding of institutional needs and trends/opportunities in the market. Maintain currency on vendor roadmaps and advances, track alternative and latest technologies, and contribute to discussions regarding future state options.
• Work with business and technical team members to vet ideas across the ecosystem. Develop a broad understanding of critical interdependencies and integrations between systems.
• Present options and recommendations on main decisions based on grounded reasoning and data through an objective lens.
• Guide efforts in development (including standards), automation technologies, AI, reporting, and data consistency/improvement.
• Manage team capacity and ensure prioritization and delivery.
• Oversee development of business-critical operational responsibilities and processes.
• Promote team knowledge development as new technologies and opportunities emerge. Support team members in ongoing awareness and evaluation of future-facing and alternative technologies.
• Ensure appropriate training, mentoring, performance management, and community building take place to support team members in professional development. Working with Human Resources, ensure career progression planning.
• Encourage the development of cross-team solutioning and communications. Create a "customer-focused" approach to operations and communications.
• Demonstrate collaborative management behaviors and style along with techniques to motivate individuals, establish goals/timelines, ensure accountability, and provide timely and constructive performance feedback to achieve collective our results.
• Work collaboratively across technical and business teams to understand important system pain points. Promote solutions that promote SIS and cross-system performance, scalability, and data integrity.
• Improve and implement impact analysis processes across integrated environments, regarding performance and integration issues. Working with SIS technical resources and vendors and internal partners, offer solutions for complex technical scenarios.
• Support diagnostics for technical issues related to the SIS platform. Lead cross-functional teams during critical diagnostic and remediation efforts, which may be after hours or on weekends.
• Work collaboratively, support API and API extension documentation and cross-platform understanding.
• Provide leadership regarding critical vendor oversight, including contract negotiation and management, engagement management, and budget/resource management.
• Oversee and guide complex data remediation and synchronization efforts, including cross-platform analysis and collaboration.
• Work with team members in understanding and supporting functional (configuration-based) solutions.
• Develop a well-defined shared ownership with architecture, data, and infrastructure teams.
• Develop audit processes to identify and clean up unused or deprecated elements.
• Assume ownership and oversight for the SIS environments (working through the vendor for hosted systems). Lead environment change and refresh activities.
• Support and ITIL-based incident and problem management, patching/system maintenance, and runbook development/upkeep.
• Guide script development and reporting standards.
• Further team members' participation in testing activities.
• Ensure smooth transition of solutions from implementation to production/operational status.
• Provide clear, well-articulated, written, and verbal status.
• Other responsibilities as assigned

What We're Looking For:

• 10+ years of relevant experience, including experience overseeing the technical aspects of an SIS (i.e. Ellucian/Banner).
• Experience leading a team of 5+ direct reports.
• Experience with integrations and cross-system collaboration and solutioning.
• Experience managing budget and contract negotiation over $5MM
• Experience managing program management and lead large projects across teams
• Experience leading technical (system) transformation work within enterprise level systems.
• Experience with up-skilling team career/skill development.
• Experience working across business and technical boundaries; demonstrated experience with business-facing prioritization
• Experience developing technical overviews, business cases, and proposals.
• Experience with both embedded AI components and cross-system AI usage/coordination; direct experience.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you’re exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources