Senior Director, RPA

Job Purpose

The Senior Director of Robotic Process Automation is responsible for leading and scaling the organization's RPA center of excellence within a healthcare and life sciences environment. This role provides strategic direction, operational oversight, and people leadership to grow a high-performing automation team that delivers measurable business value across clinical, administrative, and operational functions.

Duties & Responsibilities

 The following duties are representative of the responsibilities required for this position. Other duties may be assigned.

Strategy & Program Management

• Develop and execute an RPA roadmap aligned to enterprise digital transformation objectives
• Establish and maintain an RPA governance framework including prioritization, standards, change management, and risk controls
• Define and track key performance indicators (KPIs) including FTE savings, bot uptime, ROI, and delivery velocity
• Report program performance and strategic recommendations to senior and executive leadership

Delivery & Operations

• Oversee end-to-end delivery of automation projects from intake through deployment and steady-state operations
• Maintain and improve the reliability and performance of the existing production bot automation population
• Ensure all automations comply with HIPAA, SOC 2, and organizational security and audit requirements
• Partner with IT, cybersecurity, and compliance to support system access, infrastructure, and change management processes

People Leadership

• Recruit, develop, and retain a team of RPA developers, coordinators, and business analysts
• Set clear performance expectations, conduct regular reviews, and support career development planning
• Foster a team culture centered on continuous improvement, accountability, and innovation
• Drive automation awareness and capability building across business stakeholder teams

Vendor & Stakeholder Management

• Manage relationships with RPA platform vendors (e.g., UiPath)
• Collaborate with revenue cycle, and denial management leaders to identify and prioritize automation opportunities
• Oversee vendor contracts, licensing, and platform roadmap alignment

Qualifications

Minimum Qualifications

• Bachelor’s degree in computer science, information systems, engineering, or a related field; or equivalent professional experience
• 10 or more years of experience in RPA process automation, digital transformation, or enterprise technology
• 5 or more years of people management experience, including direct management of technical staff
• Demonstrated experience scaling an RPA program or center of excellence in a regulated industry
• Proficiency with the RPA platform (UiPath)
• Working knowledge of HIPAA and healthcare data governance requirements
• Strong written and verbal communication skills with the ability to present to executive audiences

Preferred Qualifications

• Master's degree or MBA
• RPA platform certification (UiPath, Automation Anywhere, or equivalent)
• Experience with Epic, Cerner, or other major EHR platforms
• Familiarity with AI/ML tools, NLP, or document intelligence solutions used in automation workflows
• Background in Lean, Six Sigma, or other process improvement methodologies

Core Competencies

• Strategic Thinking — Translates organizational goals into actionable automation programs
• Leadership — Inspires, develops, and retains high-performing technical teams
• Results Orientation — Drives delivery against timelines, budgets, and quality standards
• Communication — Presents complex technical concepts clearly to non-technical stakeholders
• Collaboration — Builds strong cross-functional partnerships across the organization
• Problem Solving — Approaches ambiguous challenges with structure and creativity

Working Conditions

• This position operates primarily in a remote. The role may require occasional travel to organizational facilities or vendor sites. Extended hours may be required during critical project phases or system incidents.
• Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress
• Work Environment: The noise level in the work environment is usually minimal

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.