Senior Director of Clinical Operations

About Nema Health

Nema Health is a specialty mental health provider focused on delivering evidence-based treatment for trauma and PTSD. Our model combines rigorous clinical care with operational innovation to help patients access high-quality trauma treatment at scale.

As Nema enters its next stage of growth, we are investing deeply in the systems, infrastructure, and operational rigor required to scale access to high-quality trauma care while preserving an exceptional patient and provider experience.

About the Role

We are seeking a Senior Director of Clinical Operations to lead the operational strategy, performance, and scalability of Nema's care delivery model. Reporting to the interim VP of Operations, this leader will be responsible for designing, optimizing, and scaling the operational systems that translate patient demand into timely, effective, and sustainable care delivery. The role sits at the intersection of patient access, provider capacity, workforce planning, care delivery operations, and revenue realization.

The Senior Director of Clinical Operations will partner closely with Clinical Leadership, Product, Finance, Recruiting, Growth, and Executive Leadership to solve complex operational challenges, improve performance, and build the infrastructure required to support Nema's continued growth.

This role is ideal for a highly analytical operator who enjoys solving systems-level problems, building operational infrastructure, developing leaders, and driving measurable outcomes in a high-growth healthcare environment.

Key Areas of Ownership

Care Delivery Operations

Own the operating model and performance of Nema's care delivery system, ensuring patient demand, provider capacity, and operational execution remain aligned as the organization scales.

Responsibilities include:

• Own operational performance across the patient journey from intake through ongoing care

• Improve patient access, throughput, care continuity, and delivery efficiency

• Develop scalable operational processes that support growth while maintaining quality and patient experience

• Establish operating mechanisms that drive accountability, visibility, and continuous improvement

• Partner with Clinical Leadership to ensure operational processes support clinical excellence and patient outcomes

Capacity Planning & Workforce Optimization

Lead provider capacity, workforce planning, and utilization strategy across markets, licensure requirements, payer networks, and care delivery models.

Responsibilities include:

• Own provider capacity strategy and utilization performance

• Partner with People Operations, Clinical Leadership, and Finance to forecast workforce needs and support growth plans

• Develop forecasting models that align provider supply with patient demand

• Support market expansion planning and operational readiness efforts

• Ensure provider resources are deployed effectively to maximize access, utilization, and patient outcomes

Access & Throughput Optimization

Own the operational metrics and performance drivers that influence patient access, engagement, retention, and revenue realization.

Responsibilities include:

• Monitor and improve key operational metrics, including:

  • Time to first appointment

  • CE occurrence

  • CE-to-treatment conversion

  • Session occurrence

  • Time to sixth session

  • Provider utilization

  • Patient retention

  • Revenue realization

• Identify bottlenecks and implement scalable solutions that improve patient flow and outcomes

• Partner with cross-functional leaders to improve conversion, retention, and care progression across the patient journey

Operational Strategy & Analytics

Build the performance management systems, reporting infrastructure, and forecasting capabilities required to support organizational growth and executive decision-making.

Responsibilities include:

• Develop KPI frameworks, dashboards, and operating reviews that drive accountability and performance

• Translate operational data into actionable recommendations for leadership

• Partner with Finance on forecasting, capacity planning, and growth planning

• Support executive decision-making through operational analysis and strategic insights

• Establish reporting and performance management systems that scale with the organization

Continuous Improvement & Innovation

Lead operational improvement efforts that enhance efficiency, scalability, and patient experience.

Responsibilities include:

• Identify opportunities to improve workflows, systems, and operational processes

• Partner with Product and Engineering to improve scheduling systems, automation, reporting, and operational tooling

• Lead operational experimentation and process improvement initiatives

• Evaluate new care delivery models and operational approaches that improve outcomes and efficiency

• Foster a culture of continuous improvement across Clinical Operations

Leadership & Team Development

Build and lead a high-performing Clinical Operations function capable of supporting Nema's next stage of growth.

Responsibilities include:

• Lead, coach, and develop managers and operational team members

• Establish clear accountability, performance expectations, and operating rhythms across the function

• Partner with executive leadership on organizational design, workforce strategy, and future operational capabilities

• Build the structure, processes, and leadership capacity needed to scale Clinical Operations effectively

• Foster strong cross-functional relationships and alignment across Operations, Clinical, Product, Finance, and Growth

Qualifications

• 8+ years of experience in healthcare operations, care delivery operations, practice operations, population health operations, or a related field

• 3+ years of experience leading managers and operational teams

• Demonstrated success building and scaling operational systems, processes, and performance management frameworks

• Strong experience with capacity planning, workforce planning, utilization management, and operational forecasting

• Experience partnering closely with clinical leaders in a healthcare environment

• Strong analytical and problem-solving skills with the ability to translate data into operational action

• Experience leading cross-functional initiatives involving multiple stakeholders and competing priorities

• Excellent communication, influence, and executive presentation skills

• Ability to operate effectively in ambiguity and build structure in a rapidly evolving environment

• Experience in behavioral health, digital health, specialty care, value-based care, or other high-growth healthcare organizations

• Preferred: Experience building and leading quality improvement systems in healthcare environments, including developing measurement frameworks, operational feedback loops, and structured approaches to identifying and solving process challenges. Demonstrated ability to translate operational concepts into repeatable systems that drive continuous improvement, scalability, and patient outcomes.

Success Measures

• Improved patient access and reduced time to first appointment

• Increased provider utilization and capacity efficiency

• Improved CE occurrence, conversion, session occurrence, and retention metrics

• Improved visibility into operational performance through KPI reporting and forecasting

• Successful alignment of provider capacity with patient demand and growth objectives

• Development of scalable operational systems and processes that support organizational growth

• Strong operational partnership with Clinical Leadership and cross-functional stakeholders

• Successful development of managers and operational leaders within the Clinical Operations function

Why Join Nema

We’re a growing team of clinicians and operators united by a shared mission: to reduce suffering for people with PTSD and other trauma related disorders. As part of Nema, you’ll help build a company where both patients and employees can thrive.

What We Offer

• This is a full-time, exempt position with a salary range of $155,000–$185,000 annually, dependent upon experience, qualifications, and market considerations

• This role is also eligible for competitive equity, reflecting the impact and scope of the position at an early-stage, mission-driven company

• Comprehensive benefits include healthcare stipend, 401(k) with matching, and stipends for work-from-home productivity and continued education

• Generous PTO and flexible work hours

• Remote-first culture with supportive team norms

• Inclusive, trauma-informed leadership

• Opportunity to grow with a fast-moving, mission-driven company