Senior Delivery Manager

Ciklum is looking for a Senior Delivery Manager to join our team full-time in Ukraine.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Delivery Manager, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities:

• Facilitate all core Scrum events (Planning, Daily Stand-ups, Reviews, Retrospectives)
• Clear team dependencies and coach the team to resolve blockers independently
• Partner with BAs, Solution Architects, and Tech Leads to streamline project delivery
• Build trust and manage expectations across a wide range of stakeholders
• Create and maintain progress dashboards and key performance metrics
• Set clear priorities, set team expectations, and drive continuous process improvements
• Support the team in keeping the backlog refined and prioritized
• Maintain a productive, positive working environment under high-pressure conditions
• Manage team onboarding and offboarding as project needs shift
• Build effective working relationships with client counterparts to support project execution and day-to-day coordination
• Define and manage project scope, deliverables, timelines, and resources
• Estimate, plan, and adjust project activities from initiation through completion, ensuring milestones are met
• Track and report project progress, risks, and financials to internal stakeholders and clients using established tools and processes
• Proactively identify and escalate risks or blockers, collaborating with relevant stakeholders to develop solutions
• Coordinate team ramp-up and onboarding, ensuring alignment with recruitment and delivery setup
• Apply and maintain delivery best practices in tools, processes, and communication flows (e.g. using PRODIGY templates)
• Monitor changing client requirements and raise improvement opportunities or service adjustments to senior delivery leads
• Monitor and support team performance to ensure motivation, accountability, and delivery consistency
• Prepare and present project documentation, including reports, dashboards, and meeting materials
• Contribute feedback and suggestions to improve internal processes, tools, and delivery practices across the organization
• Participate in pre-sales and support the creation of delivery proposals that align with client needs and Ciklum’s capabilities

Requirements:

• 4+ years of experience in IT project delivery, coordination, or team management
• Experience managing or coordinating teams 20+ FTEs
• Exposure to scope control, scheduling, and team coordination
• Solid understanding of Scrum, Kanban, and general Agile delivery lifecycles
• Working knowledge of software development lifecycle and ability to monitor delivery progress (e.g. Scrum burndown chart, Gantt diagram)
• Agile Tools: Azure DevOps (preferably) proficiency for tracking and backlog management
• Reporting: Hands-on experience creating project dashboards and delivery metrics
• Technical Aptitude: Technical background or equivalent experience working alongside dev teams
• Communication: Strong explanation skills and ability to communicate with technical (mostly) and non-technical stakeholders effectively
• Conflict resolution: Proven ability to resolve team conflicts
• Execution: Excellent prioritization and multitasking abilities in high-pressure environments
• Resilience: High stress resistance and composure under demanding conditions
• Working knowledge of team ramp-up, resourcing plans, and staffing
• Intermediate English (B2+) for written and verbal communication

Desirable:

• Familiarity with contract types (SOW, MSA) and how they affect delivery terms
• Basic financial literacy, including gross margin, rate cards, headcount allocation, and budget forecasting
• Experience with AzDO or experience in advanced setup of any task tracking tool for the project
• SAFe certification or experience with it
• Scrum certification
• Bachelor’s/Master's in IT, Business, or a similar field
• Agile certification recommended (Scrum Master or ICAgile).
• Foundations in project management methodologies (PMI CAPM or similar) are a plus

What’s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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