Senior Consultant

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at https://www.crisis24.com/careers

Who We Are Looking For

The Crisis & Security Consulting (CSC) team is part of Crisis24 and provides physical and cyber security risk and crisis management consulting services. As a result of globally expanding demand for our services, an exciting opportunity has arisen to join the CSC Americas team. We are looking for a highly motivated and driven consultant/ practitioner to support our clients and continue to grow our Americas consulting practice. 

The Senior Consultant Americas will report to the Director (Americas) for the development and maintenance of Best Practice in CSC’s pre-incident consulting services. These responsibilities will be monitored and managed through the company performance management review cycle and regular monitoring of performance against KPIs throughout the year. Core accountabilities are: Delivery of consulting services; Execution of defined administrative tasks; Participation in company performance management cycle; Delivery of revenue through new business development tenders & proposals and Day-to-day CRM.

Location: Remote within North America, with requirement to travel domestically and internationally on consulting projects 

What You Will Work On

Business development

• Generation of new security and crisis management consultancy opportunities in North America and globally in support of CSC’s new business targets
• Identify opportunities to promote and enhance CSC’s security and crisis management consulting initiatives
• Scope, price, manage and/or oversee the development of RFPs and client proposals
• Represent CSC, Crisis24 and Garda in client pitches, presentations, and meetings
• Identify opportunities to introduce the wider Crisis24/GardaWorld services into clients

Consulting services delivery

• Deploy to client offices throughout North America and/or other overseas locations to deliver CSC’s pre-incident consulting services
• Delivery and management of SRM, CM and BCM consulting services (such as risk assessments, policy/plan development, incident and crisis management planning and other projects)
• Produce all relevant documentation in support of assigned pre-incident consulting services delivery; responsible for the quality and standards of such documentation in line with CSC’s best practice doctrine and methodology
• Project management of live security risk and crisis management consulting projects and coordination of deployments including administration of other staff and/or third-party consultants on projects

All hazards response

• Deploy to client offices throughout North America and/or other overseas locations to deliver ‘all hazards’ crisis management response support services on short notice

Account management

• Client liaison and account/client relationship management of new and existing consulting clients

Team engagement

• Work in cooperation with the wider global consulting team on all aspects of consulting services delivery

Administrative

• Maintain and/or oversee accurate accounting records for key clients allocated
• Keep Salesforce and any other platforms used by Crisis24 up to date and accurate in relation to relevant accounts and proposals
• Support the wider Crisis24 and GardaWorld business as required

What You Will Bring

• Minimum 7 years' relevant previous experience in a security, intelligence, risk, or crisis management environment, working in in an operational and/or consulting role
• Strong working knowledge of Security Risk and Crisis Management / Business Continuity Management – Best Practice and Industry Standards
• Outstanding written and verbal communication and presentation skills
• Highly commercial, with the ability to recognize and develop commercial opportunities
• Creative thinker who can apply initiative and create solutions to solve clients’ problems
• Personable and able to communicate effectively at all levels with team members and clients
• Able to relate well to others with confidence and empathy, build trust and remain calm and resourceful during difficult and emotive situations
• Able to demonstrate adherence to values: ethics, discretion, integrity, and accountability
• Has the flexibility and motivation to work irregular hours and maintain quality delivery
• Invested in development: maintains a high level of industry knowledge and awareness of geopolitical and security/crisis management issues and trends
• A second language (particularly Spanish) highly advantageous. Other languages an advantage
• Demonstrable commercial experience developing new business opportunities
• Extensive travel experience globally including in high threat / hostile environments
• Competent skills with office-based software; MSOffice
• At least one relevant security risk management qualification (CSMP, CPP, PSP or other)

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.