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AI Summary
Own and operate the multi-cloud infrastructure powering the Agentic RAG product using GitOps and Infrastructure as Code. Lead the scaling of global Kubernetes environments and maintain secure, zero-trust networking and identity models.
We are Progress (Nasdaq: PRGS) the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.
We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Cloud Operations Engineer and help us do what we do best: propelling business forward.
At Progress, you’ll help build and run the cloud platform behind our next-generation Agentic RAG product operating at global scale and powering real-world AI experiences. This role is for a senior engineer who enjoys owning complex systems end to end, shaping how infrastructure is designed, secured, and operated across multiple clouds. You’ll work hands-on with modern cloud, Kubernetes, and GitOps practices, collaborate closely with product and engineering teams, and have a direct impact on the reliability, scalability, and security of an AI-powered platform used by customers worldwide.
In this role, you will:
- Own and operate the cloud infrastructure that powers Progress Agentic RAG across multiple cloud providers and regions.
- Design and run production-grade, multi-cloud platforms using Infrastructure as Code and GitOps principles.
- Lead our GitOps-driven infrastructure workflows, ensuring reliable, secure, and auditable changes.
- Operate and scale Kubernetes environments globally, supporting highly available, secure, and scalable workloads.
- Enable platform and infrastructure delivery through modern CI/CD and automation practices.
- Design and maintain secure, zero-trust networking and identity models across cloud and on‑prem environments.
- Build and evolve monitoring, incident response, and operational readiness for a 24/7 production platform.
- Collaborate with engineering, security, and product teams to continuously improve reliability and developer experience.
- Mentor engineers and help define infrastructure standards, documentation, and best practices.
Your background:
Technical skills
- Strong experience designing and operating cloud or platform infrastructure at scale, including high availability, security, and disaster recovery.
- Deep hands-on expertise with Terraform and Infrastructure as Code.
- Proven experience running Kubernetes in production (GKE, EKS, AKS), including scaling, security, and observability.
- Experience with GitOps-based workflows and tools such as ArgoCD or similar.
- Solid hands-on experience with AWS and/or GCP and their core networking, compute, storage, and identity services.
- Experience building and maintaining CI/CD pipelines, ideally with GitHub Actions.
- Good understanding of cloud networking and identity, including zero-trust concepts and workload identity.
- Ability to automate operational tasks using Python/Go.
- Proven experience architecting on-premises infrastructure and managing Kubernetes on bare metal.
- Hands-on expertise in hybrid release management and artifact distribution for restricted environments.
Professional skills
- Strong communication and collaboration skills in cross-functional, distributed teams.
- Comfortable owning complex systems end to end and making decisions in production environments.
- A proactive, automation-first mindset with a focus on operational excellence.
- Willingness to mentor others and contribute to shared standards and documentation.
- Comfortable working in a remote-first, global environment.
Additionally, it would be beneficial if you have:
- Exposure to cloud cost optimization and governance.
- Experience with security posture or compliance tooling.
- Familiarity with AI/ML infrastructure, including GPU-based workloads.
- Contributions to open-source or community infrastructure projects.
If this sounds like you and fits your experience and career goals, we'd be happy to chat.
Compensation
Compensation
- Generous remuneration package
- Employee Stock Purchase Plan Enrollment
- 23 vacation days annually
- Birthday day off
- Community service time off
- International Women's Day - March 8 is an official holiday for all employees
- Life and Medical Insurance
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