senior claims specialist, Risk Management

Now Brewing – senior claims specialist! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

The senior claims specialist exemplifies a partner-positive approach to Workers’ Compensation by providing compassionate, high-quality support to injured partners. Operating in a fast-paced and collaborative environment, this role is committed to delivering exceptional service, fostering positive outcomes, and upholding Starbucks’ values of care and excellence.

As a senior claims specialist, you will…
•    Administer a portfolio of workers’ compensation claims and provide strategic direction to third party administrators to ensure Starbucks’ workers' compensation program delivers: 
-prompt and appropriate medical treatment, 
-timely wage- loss payments and other required financial benefits, 
-opportunities for early and sustainable return to work, 
-comprehensive claim investigation and evaluation, 
-effective litigation and legal strategy management, 
-compliance with all applicable state jurisdictional regulations, 
-appropriate utilization of risk mitigation tools (i.e. Sub Rosa, MSA, etc.). 
•    Lead interactive discussions with injured partners, store leadership, healthcare providers, and claim stakeholders to identify opportunities for return to work and facilitate temporary modified duty assignments that support recovery and business needs.
•    Serve as a trusted advocate for injured partners by balancing empathy, quality, and operational excellence while driving positive claim outcomes.