Senior Case Manager

About Asteron Life

Asteron Life has been supporting New Zealanders for nearly 150 years.  We are here to help customers build bright futures and protect what matters most. We offer a range of personal, business and employee insurance products that can help our customers through just about anything life throws at you.  

We work with our financial advisers, who provide expert insurance advice and match the right insurance needs to help our customers live life to the fullest, and our strategic partners who provide tools and information so customers can assess their needs and find the cover that’s best suited to them.

We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, that will support your professional growth and reward your contribution.

The Opportunity

Join Asteron’s Claims team as a Senior Case Manager, where your expertise will drive outcomes for customers and the business alike. You’ll manage a portfolio of disability claims, including complex and high-risk cases, applying advanced medical, financial, and legal knowledge to make sound, timely decisions. With a strong focus on recovery and return-to-work outcomes, you’ll ensure claims are managed fairly and consistently in line with Asteron’s philosophy.
 

As a senior point of contact, you’ll build trusted relationships with claimants, advisers, and stakeholders, confidently navigating sensitive or potentially contentious situations. You’ll proactively assess and monitor claims, identify risks such as litigation or non-disclosure, and provide clear, well-reasoned recommendations to leadership. Your ability to analyse complex information and deliver “no surprises” service will be key to achieving strong outcomes.
 

Beyond your portfolio, you’ll act as a mentor and technical leader within the team—supporting and developing case managers, reviewing complex work, and contributing to strategic initiatives and continuous improvement. This role offers the opportunity to elevate your impact by combining expert claims management with leadership and collaboration across the Claims function.

How will you make an impact?

• Manage a portfolio of disability claims, including complex and high-risk cases, delivering accurate, timely, and well-reasoned decisions

• Apply advanced medical, financial, and legal expertise to assess liability, determine claim duration, and optimise outcomes

• Lead the management of sensitive or contentious claims, proactively identifying risks such as litigation or non-disclosure and recommending appropriate action

• Build strong, trusted relationships with claimants, advisers, and stakeholders, delivering clear, consistent, and empathetic communication

• Drive positive recovery and return-to-work outcomes through tailored strategies and effective collaboration with medical and rehabilitation providers

• Provide technical guidance and mentorship to case managers, including reviewing claims, supporting onboarding, and strengthening team capability

• Act as a key escalation point and “go-to” expert within the team for complex queries and decision-making

• Contribute to strategic initiatives, process improvements, and product or policy solutions to enhance overall claims performance

• Support leadership by influencing best practice, allocating work where needed, and promoting a high-performing, customer-centric culture

About you?

To be successful in this role, you will demonstrate the following:

• Extensive experience in disability case management (5+ years), with a proven ability to manage complex and high-risk claims

• Strong technical expertise across medical, financial, and legal aspects of claims assessment and decision-making

• Confident in handling sensitive, contentious, or potentially litigious matters with professionalism and sound judgement

• Excellent communication and negotiation skills, with the ability to influence and build trust across a wide range of stakeholders

• Demonstrated ability to mentor, coach, and support the development of case managers and contribute to a high-performing team culture

• Highly analytical, with the ability to interpret complex information and present clear, well-reasoned recommendations

• Strong organisational skills, with the ability to manage competing priorities while maintaining attention to detail

• Customer-centric mindset, balancing empathy with commercial awareness to achieve fair and sustainable outcomes

• Proactive and solutions-focused, with a track record of contributing to process improvements, initiatives, or broader team outcomes
   

Why Join Us?

At Asteron Life, we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:

• Career pathways, including local and global mobility opportunities.

• Leading Learning Platforms and support in professional development

• Medical Plan and Wellbeing Programs

• Life, Income Protection and Trauma Cover.

Accessibility and Checks
Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at talent@resolutionlife.com.au.

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