Senior Business Analyst

Ciklum is looking for a Senior Business Analyst to join our team full-time in the Czech Republic.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Business Analyst, become a part of a cross-functional development team engineering experiences of tomorrow.

You will join a Ciklum delivery team building an AI-powered knowledge management platform for the Client, a leading European medical software company. The platform — the CFX Knowledge Flywheel — converts 1.5 million annual SAP support tickets into reusable knowledge articles, deflecting tickets before they open.

Ciklum is the named platform partner responsible for the Vector DB, RAG backbone, and Knowledge Engine. The system integrates with Client's existing NICE knowledge base and SAP infrastructure, supports multiple languages (German, Italian, French, Dutch), and covers four Client's products: MEDISTAR, Turbomed, AIS AT, and AIS Italy.

The project runs in phases. Phase 0 (4 weeks, starting mid-July 2026) is a discovery and decision sprint — establishing data readiness, architecture, compliance approach, and governance before any build begins. Phase 1 (14 weeks) delivers a live pilot. The BA is one of the first roles on the ground and is critical to Phase 0 success.

The team is blended onshore/offshore (Czech Republic, Poland, India, UK), working in a T&M model with Client's stakeholders based primarily in Germany.

Responsibilities:

• Lead end-to-end user story workshops with client stakeholders across multiple user roles
• Define and document acceptance criteria for all deliverables before build begins, and maintain them as the project evolves
• Agree and document data schemas, system write-back formats, and content lifecycle policies with client knowledge and product owners
• Map approval workflows, reviewer responsibilities, and governance RACIs by business unit and product line
• Work with the client Product Owner to confirm scope boundaries and sequencing rationale across phases
• Own requirements for complex multi-step review workflows — from AI-generated drafts through human validation to final publication
• Document feedback and continuous improvement loop requirements, ensuring human oversight is built into acceptance criteria
• Participate in sprint reviews and validate delivered features against agreed acceptance criteria
• Act as the primary requirements interface between the Ciklum delivery team and client product and knowledge teams
• Maintain a live requirements register and decision log throughout all phases
• Track and escalate open decisions, client-side dependency delays, and scope change requests to the Delivery Manager
• Ensure all requirements documentation supports the project's compliance and audit trail obligations

Requirements:

• Proven experience as a BA on software delivery projects, ideally in data-heavy or AI/ML contexts
• Strong user story writing and acceptance criteria definition — comfortable owning this end-to-end without pre-packaged requirements
• Experience facilitating discovery workshops and requirements sessions directly with client stakeholders
• Ability to map and document complex workflows involving multiple systems and user roles
• Familiarity with knowledge management concepts or content lifecycle processes is an advantage
• Experience working in regulated or compliance-aware environments (GDPR, audit trails) is an advantage
• Comfortable working in an agile, sprint-based delivery model
• Strong written English

What’s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations
• Flexibility: Balance office and remote work to fit your rhythm
• Our Offices in the Czech Republic: We have three offices in Prague, Hradec Králové, and Zlín. There are no fixed office days—it all depends on your team’s agreement. Here, you’ll find a relaxed and friendly atmosphere that fosters collaboration and innovation

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

With delivery centers in Prague, Hradec Králové, and Zlín, our Czech team delivers end-to-end solutions across industries. Here, innovation thrives through collaboration, and every idea drives our partners' success.

Want to learn more about us?

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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