Senior Associate, Payment Investigation.COE Pak - Payments Operations - Investigation.Operations Group-PAKCOE
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AI Summary
Process payment investigation queries including funds returns, recalls, and compliance checks like OFAC and FATF. Coordinate with banks and internal teams to ensure case closure within agreed SLAs and suggest process improvements.
- Processing of investigation query messages such as return of funds, unable to apply, amendment, BCNR, recall of funds, OFAC, FATF.
- Working knowledge of payment processing both outward and inward.
- Ensuring response to all queries as per SLA, prioritization of sensitive messages, maintaining close co-ordination with other banks, operations team, business line and customer service desk to facilitate case closure.
- Analyzing recurrent queries and working with Associate manager to suggest process improvements to reduce repetitive queries.
Manage investigation based on the agreed matrices with business
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