Senior Application Advisor Phoenix/Transplant

About the role

• Join Cardamom Health as a Senior Application Advisor (Application Lead), supporting a major health system on the West Coast in a fully remote, full-time salaried position.
• Serve as the primary analyst and application owner for the Epic Phoenix (Transplant) application.
• Partner closely with clinical and operational stakeholders to support and optimize transplant workflows.

What you'll do

• Provide business-as-usual (BAU) support, including incident resolution, ticket management, break/fix support, and ongoing application maintenance.
• Lead application build, workflow optimization, configuration, and small enhancement requests.
• Support Epic upgrades through integrated testing, regression testing, release planning, UAT, and go-live activities.
• Serve as the primary point of contact and application owner for Epic Phoenix.
• Help identify opportunities to improve workflows and optimize the application.
• Participate in a day-call rotation supporting Pacific Time hours.

Qualifications

• Epic Phoenix (Transplant) certification.
• Experience serving as a primary analyst, application owner, application lead, or subject matter expert (SME).
• Strong experience with production support, application build, and optimization.
• Highly proactive and able to work independently while taking ownership of an application.
• Comfortable partnering with clinical and operational stakeholders.
• Available to start ASAP.
• Willingness to support Pacific Time hours during the day-call rotation; candidates in Central Time should expect to work until approximately 6:00 PM CT during their rotation.