Security Engineer (Customer Facing)

Hypernative is the leader in real-time threat prevention for Web3. We empower protocols, bridges, and DeFi platforms to detect and prevent exploits before they happen. Our platform is trusted by leading crypto-native organizations to protect billions of dollars in on-chain value. Backed by world-class investors and experiencing rapid growth, we’re building a customer-centric organization that helps our customers stay safe, agile, and ahead of threats.

We're looking for a Senior Security Engineer to join our team and work closely with our US-based customers, so this role requires availability that overlaps with US business hours.

This is a hands-on, customer-facing role that works closely with our US team to support customers throughout the day. You'll be embedded directly in customer environments: configuring and customizing the Hypernative platform, scripting integrations and custom monitoring logic in Python, and guiding customers through implementation and day-to-day use of our security tools.

If you're passionate about blockchain and cybersecurity and looking for a challenging, customer-facing role with a dynamic, innovative team, we encourage you to apply.

Responsibilities

• Risk Strategy - assist customers in conducting thorough analyses of their Web3 assets, evaluate their security postures, and assess associated risks; advise on optimal configurations for risk monitoring tools; and develop comprehensive monitoring and response plans covering preventive measures, detection techniques, and incident response strategies
• Customer Collaboration and Support - maintain continuous communication with customers, keeping them informed of potential security issues and shifts in the threat landscape
• Partner Collaboration - work with technology and ecosystem partners on joint integrations and solutions that support customer environments
• Training and Enablement - deliver security training and enablement sessions to client teams, from technical staff to non-technical stakeholders
• Sales Support - support Sales on professional services scoping, proposals, and technical positioning
• Implementation and Configuration - configure and customize the Hypernative platform for each customer's environment, including custom rules, integrations, and Python scripting, and provide hands-on support to ensure security practices integrate cleanly with existing workflows

Requirements

• Bachelor's degree in Computer Science or a related field
• In-depth understanding of Web3 technologies, decentralized systems, and blockchain security concepts
• Advanced understanding of cybersecurity principles, best practices, and industry standards as they apply to digital assets and blockchain technologies
• Working proficiency in Python for scripting, integrations, and custom monitoring logic
• Ability to work independently as well as collaboratively, including with external partners
• Strong interpersonal and communication skills, with the ability to explain complex security concepts clearly to both technical and non-technical audiences
• Proven track record of effective customer-facing engagements, with patience, professionalism, and a customer-first attitude