SAP Analyst II - Operations & Planning (PP/PI/MM)
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AI Summary
Type: Contract, per-project.
Location: Remote - within LATAM time zones (GMT-3 to GMT-5) - Remote with meetings across U.S. time zones
Availability: Contractor (40 hours per week)
Job overview
The SAP Analyst II - Operations & Planning provides L2 production support for SAP PP/PI production processes and SAP MM purchasing and inventory management across SAP ECC and S/4HANA environments. The role supports manufacturing, planning, procurement, and materials operations by resolving incidents, service requests, and break/fix issues through the Service Desk. This is an individual contributor role focused on stable operations, minor enhancements, clean-core practices, documentation, and disciplined escalation.
Key responsibilities
Monitor ServiceNow queues for SAP PP/PI and MM incidents, requests, and problems.
Perform ticket triage, impact analysis, root cause analysis, and functional troubleshooting.
Work directly with manufacturing, planning, procurement, and supply chain users to understand issues and validate fixes.
Perform approved SAP configuration changes for break/fix issues and minor enhancements.
Coordinate with ABAP, integration, master data, and cross-functional teams where needed.
Support test evidence capture, deployment, hypercare, documentation, and continuous improvement activities.
Required experience
5-8 years of SAP experience in production support, AMS, or operational SAP roles.
Hands-on experience supporting SAP PP/PI production processes and SAP MM purchasing/inventory management.
Strong PP/PI knowledge: resources, bills of material, master recipes, ATP, MRP, and related functions.
Strong MM knowledge: source lists, purchasing info records, pricing, outline agreements, PR/PO, approval workflows, material movements, and physical inventory.
Experience with NACE output determination, BRF+, ALE/IDOC inbound and outbound integration.
Experience with ServiceNow or a similar ITIL-based ticketing tool and strong English communication skills.
Preferred experience
Exposure to SAP ECC and S/4HANA.
Modern event-based SAP API integration.
Rev-Trac, Cloud ALM, or similar change/transport management tooling.
Oil & Gas, Process Industry, CPG, manufacturing, or distribution environments.
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