Salesforce Technical Architect - Field Service

About Astound Digital

At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world’s most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. We embrace the power of Artificial Intelligence (AI) to drive innovation, efficiency, and better outcomes for our clients and employees. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary.

Job Purpose

As a Salesforce Technical Architect specializing in Field Service, you will lead high-performance, feature-driven development teams in building enterprise-level solutions for global brands. You will act as a critical technical authority during the entire project lifecycle, from initial presales and architectural design to final delivery and escalation management. Your goal is to translate complex customer needs into robust technical roadmaps, specifically focusing on Field Service excellence to drive superior business outcomes and operational efficiency.

Key Responsibilities

• Lead and mentor technical development teams to ensure the successful delivery of complex Salesforce projects.
• Drive presales activities including RFP responses, effort estimation, technical demos, and client presentations.
• Provide expert architectural guidance on Salesforce best practices, system integration, and process improvements, with a deep focus on Field Service architecture. 
• Take full ownership of technical project health, collaborating with stakeholders to resolve open issues and roadblocks.
• Define and oversee the implementation of scalable solutions using the Lightning Framework, Salesforce APIs, and the Field Service managed package. 
• Monitor Salesforce market trends and emerging features (specifically within the Field Service ecosystem) to provide thought leadership and innovative solutioning.
• Professionalize the development process by aligning team execution with specific customer needs and architectural standards.

Qualifications and Skills

• 5+ years of overall Salesforce experience with at least 1 year as a Subject Matter Expert for Salesforce Field Service (formerly FSL) technical iplementations. 
• 3+ years of advanced experience with Apex programming, including triggers, controllers, and asynchronous processing.
• 2+ years of hands-on development experience with Lightning Aura Components or Lightning Web Components (LWC).
• Deep understanding of the Field Service Managed Package, including the Dispatcher Console, Scheduling Policies, and Optimization Logic. 
• Proven experience leading technical development teams in an enterprise environment.
• Demonstrated ability to estimate complex RFP pursuits and document foundational technical assumptions.
• Strong proficiency with standard Salesforce APIs (REST, Bulk, Streaming) and data migration tools.
• Deep understanding of the Salesforce SDLC and experience managing geographically distributed teams.
• Knowledge of object-oriented design, architectural patterns, and modularity principles for complex software projects.

What we offer in return

• Global Collaboration: The opportunity to work daily with diverse and talented professionals across the globe.
• Off-the-Charts Career Growth: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing.
• Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans.
• Real Work-Life Balance: Dependent on location, we offer remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level.

Why work for Astound Digital?

Whether you’re working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches.

Grow your career with Astound Digital, and discover exciting opportunities while doing the work you love!