Salesforce Business Analyst

Participate in or manage functional development and configuration for the implementation or support of Salesforce products.

Here is how you will be involved

• Gather requirements to help define, document and deploy solutions for proposed Salesforce products.
• Collaborate with the stakeholder’s business and technical stakeholders as well as the internal project team.
• Configure proposed Salesforce products to support the business and its end-users.
• Provide technical and functional assistance throughout the construction, testing and deployment of the solution.
• Maintain documentation (training, administrative responsibilities, process flows) to ensure knowledge transfer to the stakeholders at the end of the project.
• Understand other integral solutions or complement the Salesforce solution depending on the scope and complexity of the proposed solution.

Your experience

• Bachelor’s degree in IT Business administration
• A minimum of 4 years of relevant experience as a business analyst in the fields of functional analysis and needs identification
• Salesforce configuration experience is highly preferred
• Other CRM (Sugar, Zoho, Dynamics, etc) experience is an asset
• Knowledge of project lifecycle management tools (Confluence, Jira, etc.) is an asset
• An understanding of stakeholder’s development and where it is needed is an asset

You stand out for

• Strong written and oral communication skills
• Strong analytical, problem-solving and troubleshooting skills
• Your results-oriented mindset and understanding of emergency and prioritization
• Your product expertise as a consultant to facilitate decision-making by communicating best practices or potential challenges
• Maintain a leadership position to continually advise on potential impact when Salesforce releases are programmed, and make decisions with the stakeholder’s best interests in mind
• Bilingualism in French and English, as you will be collaborating with resources outside the province of Quebec

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