Sales Service Engineer

This is a remote position.

Company Overview

Our client is a premier national player in industrial lifting infrastructure and heavy mechanical equipment services. Catering to the high-density manufacturing, logistics, and semiconductor fabrication hubs of the Northern region, they are deploying a Senior Sales Engineer to command their aftermarket and service contract portfolios in Penang.

Requirements

Role Summary

Operating with complete regional autonomy, this role is 90% focused on sales generation and client conversion, backed by a 10% administrative allocation for internal engineering dispatching. You will lead corporate pitches to lock down long-term preventive maintenance service SLAs, spare part supply pipelines, and breakdown/repair packages for major industrial players.

Key Responsibilities

• Industrial Client Acquisition: Map out and visit manufacturing facilities, warehouses, and industrial zones across Penang to promote multi-brand lifting and heavy machinery service offerings.
  

• Contract Negotiation: Formulate precise engineering service quotations, handle complex commercial contract terms, and resolve customer objections to secure long-term agreements.
  

• Technician Synergy: Work hand-in-hand with the field technician team to schedule, allocate, and monitor preventive maintenance and breakdown repair jobs.
  

• Technical & Warranty Governance: Act as the first point of contact for client escalations, overseeing warranty claims and technical resolution loops with the operations support desk.
  

• Market Intelligence: Participate in regional industrial trade shows, identify new engineering applications, and update the CRM system with pipeline data and forecasts.
  

Job Requirements

• Minimum Diploma in Engineering (Mechanical, Mechatronics, Electrical, or equivalent field).
  

• Minimum 5 years of working experience in an engineering environment, with a strong emphasis on technical sales or aftermarket service sales.
  

• Proven capability to engage confidently with multi-tiered stakeholders, from maintenance technicians up to plant procurement directors.
  

• Self-disciplined and highly driven to succeed under a 100% remote working infrastructure.