Sales Order Processor

JOB TITLE: Sales Order Processor   

EMPLOYER: IMRPEG LLC

DEPARTMENT: SALES

REPORTS TO: Jason Bradley

EFFECTIVE DATE: ASAP 

SUMMARY: iMPREG LLC is searching for a dynamic individual to be a part of our Sales team. This position will interact directly with customers and in some cases be the first voice of our company. In this position you will be responsible for providing sales support (quotes, process orders and invoices while communicating with Sales and Production planning) for multiple customers and support other functions as needed including shipping and logistics.

DUTIES AND RESPONSIBILITIES:

• Oversee the overall order process from inquiry to order transaction and fulfillment of order to receipt of goods.
• Provide quotes and product information to customers.
• Ensure accuracy of order fulfillment, order processing, delivery of goods, and accurate invoicing of customers.
• Coordinate with Sales and Production Planning to align customer expectations and production to customer requirements.
• Inform customers of receipt, prices, shipping dates and schedule changes.
• Arrange shipping and prepare customs documents as required.
• Prepare contracts and assist in negotiating product pricing.
• Remain up to date on all products and services provided by iMPREG.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

QUALIFICATIONS:

• 2 to 4 years order processing and customer service. Finance or other related fields with demonstrated customer-facing experience may also be considered.
• Able to clearly and effectively communicate and coordinate with customers to ensure that expectations and commitments are met.
• Proficient in Microsoft Office; ability to create spreadsheets, work with internal company order processing systems (Dynamics 365 Business Central), and flawlessly communicate detailed orders to production planning.
• Extremely detail oriented.
• Ability to communicate both verbally and written to all levels of the organization.
• Proven ability to multitask and work efficiently in a fast-paced environment.
• Proven ability to work self-directed, manage multiple tasks, and prioritize conflicting responsibilities.
• Strong negotiation skills with the ability to influence at all levels.
• Proven ability to rapidly solve problems in a fast-paced environment with limited information.
• Ability to collaborate and thrive in a culturally diverse team environment.

Preferred skills

•         Associate degree in Accounting, Finance, Business or related field.

•         3-5 years experience order processing, customer service, accounting or related field.

•         Language fluency in Spanish, French or German a definite plus.

Additional information

Normal office hours are Monday through Friday 12- 8 (EST)

Benefits include health insurance, life insurance, paid time off, 401(k) savings program with company match.

Approved applicants must submit to a Drug Screening and Background Check

Job Type: Full-time, 100% remote

Pay scale: $48,000.00 - $53,000.00 per year.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally/Frequently/Continually required to sit
• Occasionally/Frequently/Continually required to talk or hear

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.