Sales Engineer

As a Sales Engineer at Qu, you are the technical authority and trusted advisor on our most strategic, multi-unit restaurant deals. You partner with Account Executives to lead thorough, problem-led discovery, then translate complex enterprise requirements into narrative, outcome-driven demonstrations of Qu's unified commerce platform. You guide prospects through multi-stakeholder evaluations — from first discovery call through RFP, security review, and integration planning — surfacing risks early and ensuring that what we sell is accurate, deliverable, and handed off cleanly to the teams who bring it to life.

You'll be working deals where the stakes — and the complexity — are highest: large multi-unit and franchise brands, intricate integration requirements, formal RFPs and security reviews, and buying committees that span operations, IT, finance, and the C-suite. Success here is measured by depth, credibility, and the ability to keep a complex evaluation moving toward a confident "yes."

Core Responsibilities

• Technical discovery & qualification. Lead deep, problem-led discovery with enterprise prospects — uncovering real operational pain across multi-location brands and writing clear problem statements that qualify fit before you ever build a demo.
• Solution demo & evaluation. Design and deliver narrative, tailored demonstrations built around customer outcomes — not feature tours — and shepherd the technical evaluation through to a confident decision.
• Technical decision-criteria alignment. Establish and continually align on the technical decision criteria and exit criteria that the deal will be judged against, so there are no surprises late in the cycle.
• Technical risk identification. Proactively surface integration, security, and operational risks — and call them out before close rather than letting them resurface during implementation.
• Accuracy of what is sold. Protect the integrity of every deal by ensuring what is promised is what can be delivered, in close coordination with Product and Implementation.
• Graceful handoff to implementation. Transition closed accounts cleanly, with full context and transparent risk notes, and stay engaged through kickoff so momentum is never lost.

What Excellence Looks Like

The Sales Engineers who thrive at Qu share a recognizable set of habits:

• Thorough, problem-led discovery — earlier and deeper than expected, anchored in clear problem statements.
• Narrative, tailored demos — designed around customer outcomes and value, not generic walkthroughs.
• Proactive risk surfacing — naming risks before the close, not after.
• Continued alignment and support through transition — staying engaged through kickoff and keeping success criteria and value creation front and center.

Who You'll Work With

This role is deeply cross-functional. You'll partner closely with:

• Account Executives — running joint discovery, aligning on shared success and exit criteria, and offering constructive pushback that creates more thoughtful, higher-quality engagements.
• Product Team — translating clear customer and prospect feedback to product managers, building validated, evidence-based use cases, and aligning on what is safe to sell.
• Implementation & Customer Success — enabling clean transitions with full account context, transparent risk-sharing, and continuous alignment from close through go-live.
• Product Marketing — ensuring that product marketing is enabled with prospect and industry feedback.

Qualifications

• Sales Engineering experience. 3–5 years in a Sales Engineer or Solutions Engineer role, preferably in restaurant, hospitality, or retail technology.
• Technical background. Relevant professional technical experience or a Bachelor's degree in Computer Science, Information Technology, or a related field.
• Enterprise & integration fluency. Comfort with APIs, integrations, and connecting platforms within a broader technology stack; experience supporting RFPs, security reviews, or formal procurement is a strong plus.
• POS / restaurant tech. Hands-on experience with POS systems, restaurant technology, or related software is highly desirable.
• Discovery & storytelling. A demonstrated bias toward earlier, deeper discovery and the ability to build demos that tell an outcome-driven story for both technical and executive audiences.
• Communication & customer focus. Proven ability to understand customer needs, explain complex technical concepts in plain language, and present credibly across a multi-stakeholder buying committee.
• Problem solving. Strong analytical skills, the ability to quickly understand technical environments and make recommendations, and a bias toward action.
• Team player. Ability to collaborate across sales, product, implementation, and customer success — including the judgment to offer constructive pushback when it leads to a better outcome.
• Travel. Willingness to travel ~30%, as needed, to meet with clients or attend industry events.