Roadside Event Specialist II

Company

Cox Automotive - USA

Vehicle Operations

Dispatcher II

Individual ContributorCan work remotely anywhere in the specified country

No

Day

Compensation

Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Reasonable Accommodation Statement 

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.  

 

Job Duties 

 

• All responsibilities of New Call/Follow Up Dispatcher I & II.  

• Handle the day to day operational needs of the Major Events as defined by most current major event requirements. 

• Ability to accurately handle at highest level of service: High dollar amount repair approvals and service provider payouts, internal and customer approvals, emailing documents, pictures, handling serious situations such as Accidents (including fatalities), Police Impounds, High level equipment recoveries, various customer campaigns, etc. 

• Ensure timely response for repairs and/or other customer instructions for equipment are handled promptly and accurately. 

• Ensure estimates are handled timely and accurately. 

• Ensure COD payment of invoices are handled timely and accurately. 

• Communicate directly and effectively with customers, drivers, service providers and co-workers. 

• Consult with the Roadside Events Supervisor and/or Roadside Event Senior/Lead (If applicable) when issues arise.  

• Ensure Customer Protocol is being followed per customer criteria at the highest possible level. 

• Proactively update drivers, customers and service providers at all times. 

• Ensure correct billing is selected and communicated with service provider. 

• Other duties and projects, as assigned by your immediate supervisor or other management. 

• Project a positive image for FleetNet America with the internal and external customers and employees at all times. 

 

 

 

Qualifications 

 

Education: High School Diploma or GED Certificate, required. 

 

Experience: Minimum one year in previous role of New Call/Follow up Dispatcher II 

 

Computer Skills: Proficient in Microsoft Office Suite. (Proficient computer and phone skills required, including but not limited to fast typing skills, data entry, word processing, email. Job requires multitasking skills, ability to talk and type information at the same time) 

 

 

Other Requirements: Flexibility with schedule. Great communication skills by phone, email and in person. Good computer skills and organizational skills. Ability to handle multiple projects with a high volume of events retaining a high sense of urgency on all events handled. Good Team Player. 

Skills and Abilities 

 

• Accuracy - Ability to perform work accurately and thoroughly.  

• Collaborative - Ability to work with others to find solutions. 

• Communication, Oral - Ability to communicate with economy and clarity, actively engaging the conversation in order to clearly understand others’ message and intent and receives and processes feedback. 

• Communication, Written - Ability to write concise, clear letters, reports, articles, or e-mails, including proofing and editing.   

• Customer Oriented - Desire to serve both external and internal customers by focusing effort of meeting the clients’ needs, understanding their concerns, and seeking to build trust. 

• Detail Oriented - Ability to be structured and methodical in working skills. Pays meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant. 

• Friendly - Ability to exhibit cheerful and professional demeanor toward others. 

• Interpersonal - Ability to develop and maintain relationships with others. 

• Relationship Building - Ability to establish and maintain a good rapport and cooperative relationship with customers and co-workers.   

• Time Management - Ability to prioritize and utilize the available time to organize and complete work within given deadlines. 

• Organized - Possessing the trait of being organized or following a systematic method of performing a task. 

• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. 

• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative. 

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

 

 

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

 

 

Application Deadline: 09/08/2026