RN Care Manager

MEDvidi is an AI-powered mental healthcare platform setting a new standard for safe, effective, and scalable psychiatric care in the United States. We combine licensed providers with proprietary AI tools to deliver consistent, outcomes-driven treatment for conditions like ADHD, anxiety, depression, and more. MEDvidi's technology automates charting, follow-ups, and treatment planning, freeing providers to focus on patient care while improving efficiency and clinical quality.

Role Overview

The RN Care Manager serves as the clinical bridge between MEDvidi's provider network and patient population — managing inbound patient concerns, conducting triage, and ensuring continuity of care between visits. Operating within a controlled substance telehealth environment, this role requires independent nursing judgment to assess escalating symptoms, respond to medication-related questions, and route clinical concerns appropriately, without provider involvement at every touchpoint.

This role exists because RN-level licensure is required for independent clinical triage decisions in a controlled substance telehealth setting — LPN scope is dependent and requires provider oversight for clinical judgment calls, which does not fit MEDvidi's operating model.

The RN Care Manager works cross-functionally with providers, Clinical Practice Managers, and BizOps to support patient safety, care continuity, and a high-quality patient experience across MEDvidi's multi-state platform.

Responsibilities

Patient Triage & Clinical Assessment

• Triage inbound patient concerns and route to appropriate clinical or operational resources
• Conduct independent nursing assessments for patients presenting with escalating symptoms, medication questions, or safety concerns
• Support medication management inquiries within RN scope, escalating to the prescribing provider as clinically indicated
• Flag high-risk or complex cases for provider review or escalation per established protocols

Care Continuity & Documentation

• Monitor and follow up on care gaps between provider visits
• Document patient interactions accurately and in compliance with MEDvidi's clinical standards
• Participate in quality review processes and adhere to MEDvidi SOPs

Cross-Functional Collaboration

• Collaborate with providers, Clinical Practice Managers, and BizOps on care continuity and patient-related operational needs
• Contribute to the development of care management processes, workflows, and standards as the function scales

Requirements

• Active, unrestricted RN licensure
• Minimum 4 years of mental health experience
• Minimum 6 months of telehealth experience

Preferred Qualifications

• RN Compact Licensure
• Startup experience

Why Join MEDvidi

• Help shape the future of accessible mental health care
• Be part of a collaborative, mission-driven team
• Fully remote work with flexible hours
• Competitive compensation and benefits
• Opportunity to innovate and grow within a dynamic organization

What we offer