Risk Analyst

At Wave, we help small businesses to thrive so the heart of our communities beats stronger.  We work in an environment buzzing with creative energy and inspiration. No matter where you are or how you get the job done, you have what you need to be successful and connected. The mark of true success at Wave is the ability to be bold, learn quickly and share your knowledge generously.

• Performing complex fraud investigations using a wide variety of data in order to accept, reject or refer transactions for further investigation. You're a self-proclaimed (risk) detective!

• Assessing the chargeback risk of each business and working directly with small business owners to establish good business practices to protect themselves against disputes.

• Demonstrating strong attention to detail in minimizing fraudulent activities, identifying risk exposure, and determining regulatory or compliance violations

• Looking for opportunities to improve the way we currently work to support efficiencies and process improvements.

• 2+ years of merchant underwriting/adjudicating experience working in a payments or fintech space.

• Strong credit risk experience with the ability to identify high-risk businesses. 

• A thorough understanding of best practices for preventing service-related chargebacks, and experience in improving policies and operations within a fast-paced environment.

• Fraud and/or compliance risk experience, preferably having worked in monitoring accounts and transactions to identify fraudulent behaviour in online businesses.

• Experience working with rule-based fraud detection tools and a willingness to apply these skills using both internal and third-party tools.

• The ability to manage relationships with our small business owners, using your excellent communication skills to do so.

• You can ask “the right questions” when probing for critical information from a customer and deliver not-so-great news in a way that they are still left feeling great about Wave

• You are resourceful - you know where to dig up relevant, real-world information and understand “the big picture” before making decisions.

At Wave, we value diversity of perspective. Your unique experience enriches our organization. We welcome applicants from all backgrounds. Let’s talk about how you can thrive here!

Wave is committed to providing an inclusive and accessible candidate experience. If you require accommodations during the recruitment process, please let us know by emailing careers@waveapps.com. We will work with you to meet your needs.

We use Google Gemini, a secure AI assistant, during interviews for note-taking purposes only. Notes are kept confidential and are not shared outside the hiring process. This allows our interviewers to stay fully focused on you during the conversation.

This advertised posting is a current vacancy.