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AI Summary
About RYZE:
The Retention Manager is a strategic and execution-focused role that owns RYZE's subscriber retention programs end to end. Reporting directly to the VP of CX & Retention and leading the Retention Analyst, this role is responsible for reducing subscriber churn, building proactive save and win-back programs, and partnering cross-functionally to improve the subscriber lifecycle from onboarding through renewal. This is not a reporting role — it is a program ownership and execution role powered by data.The Role:
What You’ll Do
Own RYZE's subscriber retention strategy — program design, execution, and performance measurement against churn and LTV targets
Build and manage proactive save programs: identify at-risk subscribers before they cancel and execute targeted, personalized interventions
Design and optimize cancellation flows — deflection offers, pause options, and retention messaging that reduce voluntary churn
Own win-back program strategy and execution for recently churned subscribers — sequencing, offer structure, and success metrics
Lead and develop the Retention Analyst — translating data outputs into program priorities and ensuring analytical findings inform every retention decision
Partner with Marketing on retention-driven campaigns, lifecycle email strategy, and subscription offer design
Partner with Product on subscription management features, member portal improvements, and cancellation experience optimization
Build and maintain the subscriber lifecycle framework — mapping key intervention points from trial through long-term retention
Report retention program performance to the VP on a regular cadence — including program ROI, churn impact, and win-back conversion rates
Stay current on DTC subscription retention best practices to continuously improve RYZE's approach
Additional duties as assigned by management.
What We Offer:
What We’re Looking For
Required:
4+ years of experience in retention marketing, subscriber lifecycle management, or CX retention program management
Proven track record of building or managing retention programs that measurably reduced churn in a subscription or DTC environment
Experience designing and owning cancellation flows, save programs, and win-back sequences — including offer testing and conversion optimization
Experience leading or partnering closely with an analytics function — able to work directly from data to build programs, not just receive reports
Strong cross-functional collaboration skills with experience working alongside Marketing, Product, and Analytics teams
Analytical fluency — able to interpret churn data, segment subscriber behavior, and design data-informed interventions independently
Excellent written communication skills with experience writing or reviewing retention-focused member communications
Preferred:
Background in health, wellness, food/beverage, or consumer subscription brands
Experience managing a direct report or analyst — comfortable setting analytical direction and translating outputs into program decisions
Familiarity with subscriber cohort analysis, LTV modeling, and A/B testing in retention contexts
Experience with Recharge, Klaviyo, Zendesk, or similar subscription and CRM platforms
Experience building win-back and lapsed subscriber reactivation programs at scale
What We Offer
Competitive base salary commensurate with experience
Health, dental, and vision insurance
401(k) with company match
Paid time off and company holidays
Remote-first work environment with flexible scheduling
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