The Retailer Coordinator manages daily grocery order processing and ensures seamless integration between RxDiet and retail partners. This role involves resolving fulfillment issues, handling refund requests, and maintaining accurate retailer data to ensure a reliable member experience.
Retailer Coordinator
Department: Operations
Employment Type: Full Time
Location: United States
Compensation: $33,000 - $38,000 / year
Description
We are seeking a full-time, hands-on Retailer Coordinator to own the day-to-day processing of our grocery orders and ensure seamless integration between RxDiet and our retail partners. This is an opportunity to make a big impact on a small team by ensuring operational accuracy and having strong communication inside and outside the company. This role may require you to make outbound phone calls to retailers.
This full-time remote role is in the United States. You will be required to work weekends. You must be living in the United States. At this time, we cannot provide sponsorship for this role.
Key Responsibilities
Instrumental in maintaining accurate retailer data
Handling refund requests with retailers
Resolving integration and fulfillment issues
Processing member orders with multiple retailers
Ensuring RxDiet members have a smooth, reliable experience.
Skills, Knowledge and Expertise
Minimum of 2 years of experience in data processing and/or order management in an e-Commerce operation.
Experience working directly with processing orders at a store level, preferably grocery stores like Instacart or Walmart
Strong working knowledge of Excel/Google Sheets
Previous experience working with retailers on the phone and/or through the app
Detail-oriented with strong organizational and time management skills
Excellent written and verbal communication
Self-starter with a can-do attitude and startup mindset
You are interested in food-as-medicine, startups, and community health
Benefits
Competitive salary and equity options.
100% company-covered medical, dental, and vision insurance
401K
Flexible PTO and fully remote work environment.
Home Office Stipend
Monthly Wifi Stipend
12 Weeks of medically tailored groceries for the whole family
The opportunity to make a tangible impact at a mission-driven company at the forefront of the "food as medicine" movement.
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·
Marketing Manager
★★★★★
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