SSA Group is looking for a talented Retail District Manager to join our team in the Central/West Region.

All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time.  The employer reserves the right to shorten or expand this timeframe as necessary to the job scope.  

Who are we:

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Position Summary

The Retail District Manager leads multiple retail locations across a defined region, ensuring strong team performance, exceptional guest service, and alignment with client expectations. This role drives financial outcomes, supports operational excellence, and cultivates a team culture rooted in SSA’s values.

Leadership & Communication

• Creates a motivating, energetic, and enthusiastic team environment that promotes a high-performance culture and aligns with company goals.
• Communicates effectively across all levels, ensuring clarity, consistency, and alignment with company and client priorities.
• Demonstrates professionalism and leads by example in demeanor, ethics, and accountability.
• Owns outcomes and models adaptability, seeking feedback and development opportunities.
• Shares key account changes or updates (e.g., leadership transitions, major client events) with executive leadership in a timely manner.

Client Focus

• Builds trust-based relationships with clients, understanding and aligning retail operations with their mission and objectives.
• Collaborates with client partners and internal teams to support account retention and strategic growth.
• Attends industry events (AZA, IAAPA, ASTC, AAM) as appropriate to support current and prospective client engagement.
• Participates in RFP presentations, remodel communications, and Momentum Meetings.

Financial Oversight & Business Analysis

• Leads payroll and staffing strategy by partnering with Retail Managers to align labor costs with payroll percentage targets, optimize schedules, and drive profitability.
• Uses measurable metrics such as labor, cost of goods (COG), per capita spend (PerCap), and revenue to budget to evaluate and enhance financial performance.

Sales & Guest Experience

• Coaches and reinforces SSA’s Service standards to ensure consistent, memorable guest experiences.
• Leads and supports sales strategy execution through training, role modeling, and performance evaluation.
• Uses available tools and reporting to identify trends, address issues, and leverage growth opportunities.
• Monitors and enhances daily floor supervision and execution of selling behaviors.

People & Team Development

• Supports talent development by coaching and training Retail Managers using SSA tools and hands-on mentoring.
• Anticipates staffing needs, leads succession planning, and collaborates on strategic hiring efforts.
• Provides ongoing performance feedback and guidance through regular touchpoints and site visits.
• Resolves team relations issues timely and professionally, ensuring a positive, inclusive workplace culture.

Operations & Compliance

• Maintains consistency in operational execution, policy adherence, and inventory control.
• Ensures compliance with loss prevention, POS, and safety protocols across all units.
• Communicates essential operational updates (sales results, training tools, mystery shops) to store teams.
• Conducts site visits and provides feedback to Retail Managers, GMs, and leadership.
• Strategizes placement and merchandising of carts, tents, and seasonal exhibits.
• Observes competitive landscapes at peer attractions to inform strategy.

Visual Merchandising & Buying

• Ensures compliance with visual merchandising standards and maintains store presentation per company guidelines.
• Partners with Creative Director and Buyers on store layouts, signage, assortment, and inventory levels.
• Supports all transitions, temporary stores, and exhibit launches in collaboration with the merchandising team.
• Trains store teams on visual merchandising principles.

Compensation & Benefits

• • Full-Time, Exempt

  • $75 monthly cell phone stipend
  • Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope.
  • Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable
  • Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
  • Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave
  • Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event.
  • SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions.
  • Up to 5 days Paid Bereavement Leave
  • On-Demand Pay Program: Get access to a portion of earned wages before payday.
  • Meal Plan & Employee Discounts where applicable
  • Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

   

   

   

   

   

   

   

  Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C..  Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA).  Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act.  Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time. 

   

  SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

   

  All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").  

    

  San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document. 

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").  

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.