Respite Care Regional Coordinator

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Advent Services, A leader in supporting clients in technically demanding industries, Advent's capabilities and services promote innovation & empower our partners to manage risk, protect the information, and achieve organizational objectives. We are proud of our ability to support mission-critical systems in every phase of their lifecycle to ensure our nation’s forces can accomplish their mission.

Description of Services:
The Exceptional Family Member Program (EFMP), established to support military Families with special medical or educational needs, includes the EFMP Respite Care Program. This program provides short-term relief to primary caregivers to reduce fatigue and sustain readiness. Contracted support enables the Army to deliver consistent, compliant, and high-quality respite care services to eligible Families.

Position: Respite Care Regional Coordinator          

Location: San Antonio, TX

Work Schedule: 0730 to 1630 (CST) Monday through Friday

Mandatory Qualifications:

• Bachelor's Degree in Business Administration, Social Services, or a related field
• 5+ years of experience supporting social service programs, with at least 3 years in a role requiring the remote management of staff or services

Responsibilities:

• Process Service Packets. The contractor shall retrieve approved service packets from the government-designated secure system, DOD Secure Access File Exchange (SAFE), and initiate processing. The COR will provide the contractor with the current web address and all necessary instructions for accessing this system.
• STD: All approved packets must be retrieved and logged in the contractor's system within one business day of government notification.
• AQL: 95% of packets are processed within three (3) business days from time of receipt each month.
• Family Intake. The contractor shall make initial contact with the family to introduce the service and coordinate an introductory meeting.
• STD: Initial contact (e.g., phone call, email) must be made within one business day of packet receipt.
• AQL: 95% of families are contacted within three (3) business days of receipt of the DOD SAFE notification each month.
• Documentation Management. The contractor shall collect, maintain, and update all service documentation for each family, ensuring a complete file is on hand before services are provided.
• STD: All required documents must be on file and validated prior to the first service appointment. Services for any family with incomplete or expired documentation beyond 45 days shall be suspended and the COR notified.
• AQL: 100% compliance. No services will be delivered without a complete and validated file.
• Match Providers. The contractor shall identify and propose qualified providers to the family. STD: The family must be provided with a list of at least two (2) available and qualified providers within three (3) business days of the initial intake meeting.
• AQL: 90% of families receive a provider list within three (3 business days. If no local providers are available, the COR must be notified within this timeframe.
• Report Coordination Status. The contractor shall document and report the status of the provider matching process until a match is confirmed.
• STD: The status of service coordination for all unmatched families shall be documented in the weekly status report for the COR.
• AQL: Weekly status is documented for 98% of all open cases.
• Submit Reports. The contractor shall provide weekly, monthly, quarterly, and annual reports to the COR detailing service usage, trends, and statistical summaries as defined in the Deliverables Schedule (Technical Exhibit B).
• STD: All reports must be accurate, complete, and submitted to the COR by the suspense dates listed in the Deliverables Schedule.
• AQL: 95% of all reports are submitted on time and are accurate.
• Submit Invoices. The contractor shall prepare and submit accurate monthly invoices via Wide Area Workflow (WAWF).
• STD: Invoices must be submitted in WAWF by the 15th of each month for the preceding month's services. Invoices must be free of errors and match service delivery records.
• AQL: 100% of invoices are submitted by the 15th of the month. No more than one invoice per quarter may be rejected due to contractor error.

Advent is an Equal Opportunity Employer. Employment decisions are not based on race, color, religion, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.