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Sentinel Limousine Inc Ltd

Reservationist / Dispatcher / Travel Counselor

Posted 25 days ago
$20 - $21 per hour
0-2 years experience
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AI Summary

The role involves managing inbound reservation requests and coordinating driver dispatching to ensure efficient transportation services. You will also act as a travel counselor, monitoring flight schedules and maintaining accurate client records.

Benefits:
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
About the Role:
Sentinel Limousine Inc Ltd is looking for a motivated and detail-oriented Reservationist / Dispatcher / Travel Counselor to join our team in Warwick, RI. This dynamic role puts you at the heart of our operations, ensuring every client enjoys a seamless, first-class transportation experience from booking to arrival.


Responsibilities:
  • Handle inbound reservation requests via phone, email, and online booking platforms
  • Coordinate and dispatch drivers efficiently to meet scheduling demands and client expectations
  • Serve as a travel counselor by advising clients on transportation options, routes, and services
  • Monitor real-time flight arrivals, delays, and schedule changes to adjust dispatching accordingly
  • Maintain accurate trip logs, client records, and reservation databases
  • Communicate proactively with drivers and clients to ensure on-time performance
  • Resolve scheduling conflicts, last-minute changes, and customer concerns with professionalism
Requirements:
  • Prior experience in dispatching, reservations, customer service, or transportation coordination preferred
  • Strong multitasking and organizational skills in a fast-paced environment
  • Excellent verbal and written communication skills
  • Proficiency with scheduling software, booking systems, or similar dispatch tools
  • Familiarity with the Warwick, RI area and surrounding regions is a plus
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Professional, calm demeanor with a strong commitment to customer satisfaction
About Us:
Sentinel Limousine Inc Ltd has been a trusted name in premium ground transportation serving the Warwick, RI area and beyond. Our clients choose us for our reliability, professionalism, and white-glove service — and our team members thrive in a supportive environment where their contributions truly make a difference every day.

Flexible work from home options available.

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