The role involves managing inbound reservation requests and coordinating driver dispatching to ensure efficient transportation services. You will also act as a travel counselor, monitoring flight schedules and maintaining accurate client records.
Benefits:
401(k) matching
Company parties
Competitive salary
Dental insurance
Health insurance
Paid time off
About the Role:
Sentinel Limousine Inc Ltd is looking for a motivated and detail-oriented Reservationist / Dispatcher / Travel Counselor to join our team in Warwick, RI. This dynamic role puts you at the heart of our operations, ensuring every client enjoys a seamless, first-class transportation experience from booking to arrival.
Responsibilities:
Handle inbound reservation requests via phone, email, and online booking platforms
Coordinate and dispatch drivers efficiently to meet scheduling demands and client expectations
Serve as a travel counselor by advising clients on transportation options, routes, and services
Monitor real-time flight arrivals, delays, and schedule changes to adjust dispatching accordingly
Maintain accurate trip logs, client records, and reservation databases
Communicate proactively with drivers and clients to ensure on-time performance
Resolve scheduling conflicts, last-minute changes, and customer concerns with professionalism
Requirements:
Prior experience in dispatching, reservations, customer service, or transportation coordination preferred
Strong multitasking and organizational skills in a fast-paced environment
Excellent verbal and written communication skills
Proficiency with scheduling software, booking systems, or similar dispatch tools
Familiarity with the Warwick, RI area and surrounding regions is a plus
Ability to work flexible hours, including evenings, weekends, and holidays
Professional, calm demeanor with a strong commitment to customer satisfaction
About Us:
Sentinel Limousine Inc Ltd has been a trusted name in premium ground transportation serving the Warwick, RI area and beyond. Our clients choose us for our reliability, professionalism, and white-glove service — and our team members thrive in a supportive environment where their contributions truly make a difference every day.
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”