Reservation Planning Consultant

Position Overview

We are seeking detail-oriented, customer-focused individuals who enjoy researching options, organizing information, and helping people prepare for upcoming travel.

As a Reservation Planning Consultant, you will work with travelers to understand what they are looking for and help turn those ideas into coordinated vacation arrangements. You will research available services, assist with reservation planning, organize important booking information, and provide support as clients move closer to departure.

Previous travel-industry experience is not required. Training, supplier education, professional resources, and ongoing guidance are provided to help you develop the knowledge and skills needed for the position.

What You'll Do

• Communicate with travelers to learn about their vacation ideas, travel dates, destination preferences, interests, and spending range
• Gather important information needed to research and coordinate requested travel services
• Explore available resorts, hotels, cruises, transportation, tours, excursions, attractions, and vacation packages
• Compare travel products based on availability, client priorities, and requested features
• Present appropriate choices and explain relevant reservation information to clients
• Assist travelers with coordinating their selected vacation services using authorized supplier systems
• Bring separate reservation components together into organized travel plans
• Prepare and share booking confirmations, schedules, itinerary details, and applicable travel documentation
• Monitor reservation deadlines, outstanding selections, and information still needed from travelers
• Follow up with clients throughout the planning process to keep arrangements progressing
• Respond to routine questions regarding existing bookings and upcoming trips
• Assist with reservation revisions, date changes, cancellations, and special requests when applicable
• Review booking records for correct traveler information, dates, services, and other important details
• Document client preferences, communications, reservation activity, and planning notes within company platforms
• Stay current on destinations, supplier products, promotions, and travel resources through ongoing education

What This Opportunity Provides

• Remote work within eligible regions
• Flexible part-time and full-time scheduling opportunities
• Training provided for candidates new to the travel industry
• Structured onboarding and access to approved reservation resources
• Ongoing mentorship and team support
• Supplier education and destination-learning programs
• Opportunities to develop skills in reservations, research, customer service, and travel coordination
• Continued professional development and growth opportunities
• Performance-based incentives and recognition
• Access to qualifying travel discounts and industry-related benefits
• Supportive virtual team environment
• Continuing education and supplier-training resources

Qualifications

• Clear and professional verbal and written communication skills
• Strong customer-service and active-listening abilities
• Ability to gather and organize detailed client information
• Strong attention to reservation dates, traveler information, deadlines, and documentation
• Ability to manage multiple client requests and active travel plans
• Comfortable researching and comparing different travel options
• Willingness to learn supplier platforms, reservation systems, and other digital tools
• Comfortable communicating with clients through phone, email, messaging, and virtual platforms
• Ability to prioritize tasks and meet important planning deadlines
• Resourceful approach when availability or travel arrangements change
• Strong problem-solving and decision-making abilities
• Dependable follow-up and consistent attention to assigned responsibilities
• Self-motivated and comfortable working independently in a remote environment
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved region