Representative - Cash Posting L1

POSITION SUMMARY
This position coordinates and facilitates revenue cycle activities in payment posting, collections, payor claims research, and other assigned work. Works as a member of a team to ensure reimbursement for services in a timely and accurate manner.

ESSENTIAL FUNCTIONS

• As assigned, reconciles, balances, and pursues account balances and payments, and/or denials, working with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets, and the company’s collection/self-pay policies to ensure maximum reimbursement.

• Post all patient, insurance, and liability payments from Remittance and EOB’s to appropriate accounts with minimum errors
  Apply manual payments and auto payments to accounts for payor types of Medicare, Medicaid, and Commercial Insurance.

• Reconcile shortage on both paper and electronic EOBs to determine proper allowance and correct write-offs

• Perform other duties as assigned to support the payment posting team’s objectives as directed by their direct supervisor.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

MINIMUM QUALIFICATIONS
High school diploma/GED and up to two years of experience required.

Data entry skills and working knowledge of computer required. Exceptional customer service and interpersonal communication skills. Proficient in examining documents for accuracy and completeness. Ability to multitask and manage time effectively.  Ability to handle payment in accordance with detailed instructions.

PREFERRED QUALIFICATIONS
Previous cash or payment reconciliation experience is preferred.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS
OE - Typical Office Environment: 

• Requires extensive sitting with periodic standing and walking.
• May be required to lift up to 20 pounds.
• Requires significant use of computer, phone and general office equipment.
• Needs adequate visual acuity, ability to grasp and handle objects.
• Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
• May require off-site travel.

SUPERVISORY RESPONSIBILITIES

None

DIRECTLY REPORTING
Manager – Payment and Support Operations

TYPE OF SUPERVISORY RESPONSIBILITIES
None

SCOPE AND COMPLEXITY
Works independently under general supervision, following defined standards and procedures. Reports to a Supervisor or Manger. Uses critical thinking skills to solve problems and reconcile payments and accounts in a timely manner within quality and productivity guidelines.