Renewals Specialist (French/English)
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AI Summary
We are looking for a Renewals Specialist to join our Customer Success team in Ireland.
What does a Renewals Specialist at CoderPad do?
CoderPad Renewals Specialists play a pivotal role in protecting and growing the revenue base that powers our mission. You will own the end-to-end renewal process for our low-touch and tech-touch customer segment — accounts under $20k ARR — ensuring customers continue to see value in CoderPad and renew on time, every time.
As the global leader in the technical interview space (4,000+ customers in 165+ countries), our Customer Success team is dedicated to helping technical teams hire with confidence. As a Renewals Specialist, you will leverage AI-powered automation, data-driven outreach, and cross-functional collaboration to manage a high-volume book of business and drive measurable retention outcomes.
This role reports to the VP, Customer Success.
This role is located in Ireland and works remotely, 100%.
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Own the full renewal lifecycle for a portfolio of 200–300 customer accounts under $20k ARR, from 90-day outreach through close
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Design and operate AI-assisted outreach workflows using tools such as Claude, Gainsight, Apollo, and Salesforce to manage a high-volume book efficiently and at scale
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Engage customers in both English and French throughout the renewal process, maintaining a consistent cadence at 90, 60, and 30 days before each renewal date
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Maintain accurate renewal forecasts and pipeline visibility in Salesforce, and provide regular updates to leadership on at-risk accounts, GRR, and NRR trends
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Proactively identify at-risk accounts and develop action plans to reduce churn and contraction
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Surface expansion signals within the low-touch book and route qualified opportunities to the Strategic AE / SAE team
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Collaborate with Accounting to ensure all renewal opportunities are complete and accurate in SFDC
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Partner with RevOps and Data teams on pipeline reporting, process automation, and renewal opportunity completeness
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Continuously document, refine, and improve renewal workflows to increase efficiency and reduce manual effort
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2–3 years of experience in renewals, account management, customer success, or a similar customer-facing role
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French language proficiency — comfortable managing customer conversations in both French and English (written and verbal)
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Demonstrated experience using AI tools (e.g., Claude, ChatGPT, or equivalent) to automate workflows, communications, or processes
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Salesforce CRM experience and strong spreadsheet proficiency (Excel or Google Sheets)
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Comfortable negotiating contracts and managing procurement conversations in a high-volume, transactional environment
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Previous experience in a startup, high-growth tech company, or fast-paced environment
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Experience with Gainsight or a similar Customer Success platform (strongly preferred)
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Experience with Apollo or outreach sequencing tools (preferred)
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Compensation for this role includes: base salary and quarterly performance bonus
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Base salary range: €50,000 – €60,000, with a total package of €65,000 – €70,000
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Pay structure: 80/20 split — 80% base salary paid on standard Irish payroll cadence; 20% bonus paid quarterly based on NRR and GRR performance metrics
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Exact salary is based on skills, experience, location, market ranges, and other compensation offered. The salary range does not include equity and company-wide benefits you may be eligible to receive.
The CoderPad Interview Process
For this role our process includes the following steps:
- Recruiter screen with Mathilde, People Ops (20 minutes) in french
- Hiring manager interview with Amanda Perry, VP Customer Success (45 minutes) in english
- Skills assessment on our platform
- Values interview + Team interview + Cross-functional Interview (30 minutes each) in english or french
- CEO discussion - (30 minutes) in english
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