Remote Resort Reservations Agent

 Posted 3 months ago
     
0-2 years experience
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AI Summary

The agent will handle incoming calls from guests to assist with reservations for lodging, dining, tickets, and travel packages. They are responsible for providing high-level customer service while matching guest needs with relevant products and services.

This is a remote position.


What to Expect 


• Resorts Reservations are calls from Guests or Cast Members who wish to make reservations for Lodging, Dining Plans, Tickets, Air, Packages, or ask general questions about those areas. 


• Service Partners will service the Program by providing high-level customer service to existing and new Guests while matching their wishes and desires with relevant products and services.



Requirements

Additional Client Program Technology Standards


  • A smartphone or tablet that can download an app for a security token

  • VOIP hardwired USB headset is required for class and for servicing (wireless headset is NOT allowed)

  • MUST maintain the most recent version of Windows 11 (fully patched with no pending updates)



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