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Inktel Contact Center Solutions

Remote Luxury Wine Specialists

Posted 3 months ago
0-2 years experience
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AI Summary

Provide high-end customer support via email and telephone to consumers and third-party distributors. Act as a brand expert to assist with orders, product inquiries, and complaint resolution.

Our team is opening positions for customer-service professionals seeking an opportunity to work with the largest luxury group in the world. We are looking for enthusiastic candidates eager to provide “first-class,” customer service that stands apart from the rest of the industry.

This team will work remotely for our luxury brand clients. Team members will provide “white-glove,” assistance via written correspondence (email) and telephone support directly to consumers as well as third-party distributers. As a representative of the brand, team members will become experts on client products and services in order assist customers with orders, product inquiries, and troubleshooting issues/complaints.

    We are hiring for our shift of 11 AM to 8 PM EST, Monday thru Friday (some weekends may be required during busy season). (Shift bids will be available at a later date according to performance.)

     

     

    THE PERKS Speaking from our experience, we joined this company because of the opportunity. We stay because of the people. But these perks also help:

    • Pay Rate $16/hr,
    • Growth potential. We hired all throughout COVID and are still growing.
    • We are obsessed with promoting from within--learn to lead others and take that next career step.
    • Employee wellness, community service opportunities and team engagement programs.
    • An environment of diversity and inclusion.
    • Paid Training

         

        YOUR PROFILE

        • Well-spoken, quick thinker.
        • High communication skills (written and verbal).
        • Energetic and enthusiastic.
        • High personal standards of excellence.
        • Eager to be successful, driven to win.
        • High-end retail experience a plus.
        • Experience with wine and spirits is a plus.

         

        Salary: 

        The compensation package for this position includes a base hourly pay plus sales & performance incentives.

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