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Coordinate hotel and other travel bookings, provide clients with accurate accommodation and availability information, and promptly manage reservation changes and special requests. Communicate with guests, maintain booking records and client profiles, collaborate with the team, and stay informed about hospitality trends and travel offerings.
Job Title: Remote Hospitality Coordinator – Reservations & Guest Support
Job Type: Flexible Schedule | Remote Work
About Us:
Destination Knot is a professional travel planning company dedicated to delivering personalized, high-quality travel experiences. We specialize in hotel accommodations, cruises, all-inclusive resorts, and group travel, with a focus on exceptional service and attention to detail.
Position Overview:
We are seeking motivated and detail-oriented individuals to join our team as Remote Hospitality Coordinators focusing on reservations and guest support. In this role, you will assist clients with booking travel accommodations, managing reservations, and ensuring a smooth and enjoyable experience from the moment they inquire until the end of their stay.
Key Responsibilities:
Coordinate hotel reservations and other travel-related bookings
Provide clients with accurate details about accommodations, amenities, and availability
Handle changes, modifications, and special requests promptly and professionally
Communicate with guests via phone, email, and online platforms in a friendly and helpful manner
Maintain accurate booking records and client profiles
Collaborate with team members to ensure exceptional guest experiences
Stay current on hospitality trends, travel destinations, and supplier offerings
Requirements:
Excellent communication and customer service skills
Strong organizational abilities with attention to detail
Ability to work independently and manage multiple client requests
Basic computer proficiency and a reliable internet connection
Interest in hospitality and travel services
Prior experience in hospitality, customer service, or reservations is a plus but not required
What We Offer:
Flexible, fully remote work environment
Training and access to industry booking tools and resources
Supportive team culture and mentorship
Income-earning possibilities based on performance
Travel discounts and industry perks
Professional development and growth opportunities
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