Remote - English and Italian Customer Advisor (Full Time)

Ready for a Challenge 

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
 

All about the role - Live Operations Customer Service Advisor -  Italian

We are thrilled to offer an exciting opportunity to join our customer service family  supporting our Live Operations team and couriers. A courier with a flat tire? A damaged order? A large event in the city with roadblocks? Crazy weather conditions? Nothing is too challenging for our Live Operations teams. Our Live Operations agents support our couriers remotely, making sure they get to pick up and deliver their orders as quickly and efficiently as possible, making customers happy.Communicating closely with our couriers, you’re able to quickly and easily solve issues like this, keeping track of their schedules and supporting them when they have a request. In addition to a well-organised and practical approach to problems, you’ll be using your communication and decision making skills to help our couriers. And you’ll also be responsible for:

• Great teammate, willing to share  and adopt ideas and best practice with professionalism and respect

• Tracking deliveries on our platform to help maximise delivery times;

• Following the automatic order distribution system;

• Communicate via chat or phone with couriers and/or in exceptional situations the customer.
   

Can you deliver Here are the skills and experience we’re looking for:

• Passionate about delivering service excellence and achieving satisfaction

• Excellent written and verbal communication skills in both English and Italian

• Effective communicator with an eye for detail and a resilient approach

• Competent PC user with the ability to multitask/toggle between multiple systems with ease

• Able to multitask and prioritise;

• Embraces ownership, accountability and challenge with determination and positivity for our couriers

Here is our offer When you join us at Just Eat Takeaway.com, these great rewards are waiting for you Join us and enjoy:

• Competitive salary and language allowance if applicable 

• Strong focus on personal development (workshops / training

• A full-time employment contract from day one

• Lunch card - Takeaway Pay - meal allowance to order food via Pyszne.pl

• A healthy lifestyle - subsidized sports card and private medical care

• Full support in your new role, including internal employee training, company laptop

• In-office perks - fresh fruit, billiards, mini-golf, and ping-pong:

• Variety in your work and a fantastic, informal work atmosphere;

• A challenging environment that will stimulate you to grow as a professional;

• Being part of an ambitious, growing team;

Work Model & Location

• Contract: A secure, full-time employment contract from day one.

• Schedule: 5 days a week, including weekends.

• Flexible Work Options:

  • 100% Remote: Work from anywhere in Poland.

  • Hybrid Model: Prefer the office? You can work 3 days from our modern office and 2 days from home. Our office is located in Wrocław (Powstańców Śląskich 9 - MidPoint 71).

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.

Want to learn more about our company and what it's like to work at Pyszne.pl/JET?

Visit our careers page, where you’ll find employee stories, blogs, podcasts, and lots of other exciting information.

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Apply now!