Registration Services Representative

Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

Responsible for providing excellent customer service and efficiently registering patients in a healthcare facility. Collect accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements.


Essential Functions
-Greet patients and provide a warm and welcoming environment during the registration process.

-Collect and enter patient demographic information accurately into the registration system, including name, address, contact details, and insurance information.

-Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines.

-Provide exceptional customer service to patients, family members, and visitors.

-Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner.

-Assist patients in completing registration forms and explain the registration process.

 

- High School Diploma or Equivalent required

- Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred

 

• M-F Eastern Business hours required for remote role; hours range between 8AM-6PM EST
•A quiet, secure, stable, HIPPA-compliant workstation is required.

 

Remote

 

399 Revolution Drive

 

40

 

Regular

 

Day (United States of America)

 

Pay Range

$17.71 - $25.28/Hourly

 

Grade

2

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework