Registration/Charge Entry Specialist

Summary/Objective
Under limited supervision the Registration/Charge Entry Specialist is responsible for ensuring the integrity of the front-end revenue cycle by executing precise patient pre-registrations, verifying insurance eligibility, and securing necessary authorizations. This role is critical to optimizing timely hospital and outpatient billing workflows, minimizing denials, and maintaining absolute data accuracy within the EHR platform. Operating in a high-volume, customer-focused environment, the Specialist serves as a compassionate and efficient point of contact to ensure that both patient needs and institutional compliance standards are met with excellence. 

Essential Job Functions

• Input and validate precise patient demographic, financial, and clinical data within Epic to ensure clean claim submission and minimize billing delays.

• Accurately schedules appropriate appointments/tests in the appropriate order within electronic health record (EHR) system while ensuring that all resources are coordinated (room, nurse, provider).

• Authenticate insurance eligibility and policy benefits utilizing insurance portals, EMDEON, phone, or fax workflows; proactively secure required pre-authorizations and pre-certifications prior to scheduled medical procedures and diagnostic tests.

• Review, index, and scan physician orders into the patient record to ensure a clinically complete and compliant profile prior to service delivery.

• Strictly adhere to all federal, state, and institutional regulations governing front-end revenue cycle operations, including HIPAA, Patient Health Information (PHI) privacy, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN) validation, and EMTALA standards.

• Maintain high-efficiency metrics while managing complex, multi-channel workflows (including high-volume phone queues, scheduling lines, and digital queues); anticipate coverage gaps and seamlessly assist across decentralized registration environments.

• The duties listed above are representative of the role, and an individual may be responsible for performing all, or a specific subset, of these functions. Additionally, individual may be required to perform other related tasks and responsibilities as applicable or assigned to meet operational and client needs.

Key Success Indicators/Attributes

• Demonstratable working knowledge of Registration, Admission, and Front-End Revenue Cycle functions within the Epic EHR platform.

• Solid understanding of medical insurance terminology, coordination of benefits (COB) rules, authorization workflows, and clearinghouse tools (e.g., EMDEON).

• Strong active listening, verbal, and written skills to interact compassionately with patients and professionally with clinical providers and payer representatives.

• Exceptional attention to detail with a proven track record of maintaining low error rates in data-heavy environments.

• High cognitive flexibility with the ability to prioritize tasks, multi-task, and problem-solve independently under high-volume pressures.

• Ability to prioritize and multi-task in a fast-paced, changing environment.

   

Supervisory Responsibility

No

Work Environment

This job operates in a remote home office environment. This role routinely uses standard office equipment such as computers and phones. The use of a second monitor is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Each employee’s schedule must be between the hours of 6:00 AM PST to 9 PM PST, Monday through Friday with the specific schedule for each employee to be agreed upon by the employee’s manager and the employee, taking into account the needs of the client. This position occasionally requires long hours and weekend work.

Travel

Minimal travel required; up to 5%

Required Education and Experience

• High school diploma, or a medical-related diploma or certificate from an accredited institution.

• Minimum of 1 year of experience in a medical office, hospital patient access, or an equivalent healthcare revenue cycle environment.

• Proven background in hospital or outpatient medical scheduling, pre-registration, or registration workflows.

   

Preferred Education and Experience

• Active Certified Revenue Cycle Representative (CRCR) or Certified Healthcare Access Associate (CHAA) credential.

• Advanced hands-on experience navigating complex payer authorization portals and clearance software.

Security Access Requirements

In addition to the specific security access required by the employee’s client engagement, the employee will have access to the Omega set forth in the “Standard Field Employee” profile. 

Equal Employment Opportunity:

Omega Healthcare is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, protected veteran status, and genetic information, or any other basis protected by applicable law. Omega Healthcare also prohibits harassment of applicants or employees based on any of these protected categories.

Omega Healthcare makes reasonable accommodations when needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the job application, interview, or any other part of the hiring process, please contact Human Resources at employeerelationsus@omegahms.com.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice. Employee may perform other duties as assigned.

Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) empowers healthcare to thrive via intelligent solutions that optimize revenue cycle operations, administrative workflows, care coordination, and clinical research on a global scale. The company works with providers, payers, life science companies, medical device manufacturers, health technology firms, researchers, and industry partners to amplify teams with robust technology, specialty expertise, and operational support. Omega Healthcare serves more than 350 healthcare organizations with 35,000 skilled workers in the United States, India, Colombia, and the Philippines. For more information, visit www.omegahms.com

We offer a comprehensive benefits package that may include health, dental, and vision coverage, voluntary insurance options, a 401(k) plan with employer match, professional development opportunities, paid time off, and holiday pay. Eligible employees may also have the opportunity to participate in bonus programs, commissions, or other variable incentive plans. Benefits and incentive eligibility may vary based on position, location, and tenure.

AAP/EEO Statement

Omega Healthcare is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, protected veteran status, and genetic information, or any other basis protected by applicable law. Omega Healthcare also prohibits harassment of applicants or employees based on any of these protected categories.

Omega Healthcare makes reasonable accommodations when needed for applicants and candidates with disabilities or religious observances. If reasonable accommodation is needed to participate in the job application, interview, or any other part of the hiring process, please contact Human Resources at employeerelationsus@omegahms.com.