Registered Nurse (RN) Triage & Care Coordination (3582)

Job DetailsLevel: ExperiencedJob Location: Central - Waco, TX 76707Position Type: Full TimeEducation Level: 4 Year DegreeJob Shift: DayJob Category: NursePRIMARY DUTIES  Perform comprehensive telephonic and electronic nursing assessments to evaluate patient symptoms and determine appropriate level of care   Utilize standardized triage protocols and clinical judgment to guide care recommendations (e.g., home care, same-day visit, urgent/emergent care)   Facilitate one-call resolution whenever appropriate, reducing unnecessary follow-up and in-basket messaging   Document all patient interactions accurately and efficiently in the EHR   Escalate complex or high-risk cases to providers or appropriate care settings   Coordinate same-day or next-day appointments based on clinical need   Manage and respond to in-basket messages, lab results, and patient inquiries within established turnaround times   Provide patient education, including symptom management, medication guidance, and follow-up care instructions   Support population health initiatives by identifying care gaps and facilitating appropriate interventions     OTHER DUTIES  Serve as a clinical resource for CMAs, LVNs, and other care team members   Collaborate with providers and interdisciplinary teams to optimize workflows and patient outcomes   Participate in quality improvement initiatives related to access, triage efficiency, and patient safety   Assist in development and refinement of triage protocols and workflows   Participate in orientation, training, and competency validation activities   Maintain compliance with all organizational policies, regulatory requirements, and clinical standards   Perform other duties as assigned    Qualifications Registered Nurse (RN) – Triage & Care Coordination    REPORTS TO: Regional Director of Nursing/Practice Manager      POSITION SUMMARY    The RN Phone Triage Nurse provides remote clinical assessment, triage, and care coordination for patients through telephone and electronic communication platforms. This role utilizes evidence-based protocols, clinical judgment, and critical thinking skills to determine appropriate levels of care, promote one-call resolution, and reduce unnecessary in-basket burden for providers and clinic staff. The RN serves as a key clinical decision-maker, ensuring safe, timely, and patient-centered care delivery in alignment with organizational standards.  Bilingual (Spanish/English) candidates and experience with Epic are strongly preferred.    REQUIRED QUALIFICATIONS  Active Registered Nurse (RN) license in the state of Texas   Minimum of 1 year of inpatient clinical experience   Strong clinical assessment and critical thinking skills   Experience with electronic health records (EHR); Epic preferred   Excellent communication and patient education skills   Ability to work independently and collaboratively within a team    PREFERRED QUALIFICATIONS  Bilingual (Spanish/English)   Experience in ambulatory care, triage, or nurse call center environments   Familiarity with evidence-based triage protocols (e.g., Schmitt-Thompson)     SKILLS & COMPETENCIES  Advanced clinical assessment and triage decision-making   Strong critical thinking and problem-solving abilities   Ability to prioritize and manage high-volume patient communication   Effective patient education and motivational communication   Proficiency in EHR documentation and in-basket management   Care coordination and interdisciplinary collaboration   Leadership and ability to support clinical team members    PHYSICAL AND MENTAL REQUIREMENTS  Ability to work in an indoor, office-based or remote setting   Prolonged periods of sitting with frequent computer and telephone use   Continuous verbal communication and active listening   Ability to multitask, prioritize, and respond quickly in high-volume situations   Strong attention to detail and ability to interpret clinical information accurately   Ability to remain calm and exercise sound judgment in urgent or emergent situations   Occasional minimal lifting (up to 15 lbs.)